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IT Systems Support Specialist - RPU

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IT Systems Support Specialist - RPU

Salary

$82,338.00 - $121,086.00 Annually

Location

Rochester MN 55906, MN

Job Type

Regular FT

Job Number

20250082

Department

Rochester Public Utilities

Opening Date

10/30/2025

+ Description

+ Benefits

+ Questions

POSITION DESCRIPTION

IT System Support Specialist

Rochester Public Utilities

www.rpu.org

RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 61,000 electric customers and 42,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually.

Vision- "We Will Set the Standard for Service"

Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill.

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together

Nature of Work

This position works closely with fellow IS team members to provide information services to the organization. Responsibilities include help desk service; hardware and software installation, maintenance, and support for workstations, servers, mobile devices; participation in the design, implementation, and on-going support of IT solutions. Essential to the success of this position and the team, are excellent technical and analytical skills, great inter-personal communication, as well as the willingness and ability to learn continuously.

Pay: The 2025 starting salary of $82,338 to $96,868 per year, depending on qualifications, with advancement to $121,086.

The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.

To have your application considered in the first round of application review, apply before November 12, 2025.

DUTIES AND RESPONSIBILITIES

*Analyze, Design, Test, Implement and Maintain IT Systems

+ Install and maintain operating and application software.

+ Ensure effective system integration between multiple platforms.

+ Ensure software is current release and operating at peak performance.

+ Provide recommendations for software and equipment upgrades to ensure adequate capacity and throughput.

+ Work with outside vendors as needed and when appropriate.

*Security

+ Ensure that systems are secure from both internal and external threats as well as unauthorized access and use.

+ Deploy and maintain systems that provide physical and cyber security for RPU employees and IT systems.

+ Monitor and ensure adherence to security mandates in the industry.

*Disaster Recovery

+ Assist the Systems Administrators in deploying and maintaining an effective backup and recovery strategy.

+ Ensure precise documentation of the recovery processes and procedures.

+ Continually test, evaluate and adjust recovery plans as business continuance requires.

*Provide Quality of Service to RPU Internal Customers

+ Provide technical assistance to personnel throughout the organization.

+ Troubleshoot and implement solutions to technical processing problems.

+ Ensure peak performance and utilization of network resources through tuning and upgrades when appropriate.

New Technologies

+ Stay abreast of changes in the network technology industry.

+ Assist in positioning RPU to effectively utilize state of the art technology for utilities.

+ Provide recommendations for the implementation of new technology.

Perform other related duties as assigned.

*ESSENTIAL FUNCTIONS

MINIMUM QUALIFICATIONS

Education and Experience

A Bachelor's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited four-year college or university AND three (3) years of work experience performing systems administration and software application development duties;

OR

An Associate's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited two-year program AND five (5) years of work experience performing systems administration and software application development duties.

Licenses and/or Certifications

Valid Driver's License

Desirable Qualifications

Microsoft, VMware, Cisco, or related technology certification desired.

EMPLOYEE BENEFIT AND RETIREMENT SUMMARY (https://www.rochestermn.gov/home/showdocument?id=36371&t=637988555643816877)

01

The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

+ Yes

+ No

02

Do you have a valid driver's license?

+ Yes

+ No

03

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

+ Yes

+ No

04

Which of the following best describes your highest level of education?

+ High school diploma or equivalent G.E.D.

+ Less than 2 years post-secondary training including certifications in computer science, computer technology, computer networking, computer/management information systems, or a related field

+ Completion of an accredited 2 year program in computer science, computer technology, computer networking, computer/management information systems, or a closely related field

+ Completion of 4 year degree in computer science, computer technology, computer networking, computer/management information systems, or a closely related field

+ Completion of a master's degree or higher in computer science, computer technology, computer networking, computer/management information systems, or a closely related field

+ Completion of a 2 or 4 year degree in an area NOT RELATED to computer technology

+ None of the above

05

Which of the following best describes your years of work experience in performing hardware and software installation, mobile device support, and service desk duties?

+ No experience

+ Less than 1 year

+ More than 1 year, but less than 2

+ More than 2 years, but less than 3

+ More than 3 years, but less than 5

+ More than 5 years, but less than 7

+ More than 7 years, but less than 10

+ 10 or more years

06

Tell us how your professional, educational, and lived experiences would help you be successful in this role.

07

Which of the following best describes the size of the organization, in terms of the number of devices (servers, workstations and printers), where you obtained a majority of your years of full-time computer-related experience.

+ Less than 10 devices

+ More than 10, but less than 25 devices

+ More than 25, but less than 50 devices

+ More than 50, but less than 100 devices

+ More than 100, but less than 150 devices

+ More than 150, but less than 200 devices

+ More than 200 devices, but less than 250 devices

+ 250 or more devices

+ N/A - I have no experience in this area

08

Select all the following options that you have experience in.

+ Install and maintain operating systems and application software

+ Install and maintain workstations, servers, communication and/or network equipment

+ Ensure effective system integration between multiple platforms

+ Ensure software is current release and operating at peak performance

+ Provide recommendations for software and equipment upgrades to ensure adequate capacity and throughput

+ Work with outside vendors as needed and when appropriate

+ Ensure that systems are secure from both internal and external threats as well as unauthorized access and use

+ Deploy and maintain systems that provide physical and cyber security for users and IT systems

+ Monitor and ensure adherence to security mandates

+ Assist in deploying and maintaining effective backup and recovery systems

+ Document the recovery processes and procedures

+ Test, evaluate and adjust recovery plans

+ N/A - none of the above

09

Select all the options that describe your employment experience working with virtual technology.

+ End user(s) of virtual desktops

+ End user(s) of virtual servers

+ Technical support for virtual servers and/or desktops

+ Administration of virtual servers and/or desktops

+ N/A - none of the above

10

Select all the options that describe your employment experience working with mobile technology.

+ End user(s) of mobile technology

+ Enterprise user support

+ Enterprise mobile device management

+ Security with mobile technology

+ N/A - none of the above

11

Does your employment experience include proficiency with any of the following? (Select all that apply)

+ Symantec Endpoint Protection

+ MalwareBytes

+ Qualys

+ Scripting

+ Beyond Trust (formerly Bomgar)

+ Microsoft 365

+ Microsoft Intune

+ Microsoft Deployment Toolkit (MDT)

+ Kace/Kbox (or similar products)

+ ImageNow / Perceptive

+ N/A - none of the above

12

Do you have any employment experience using an automated means of deploying software and software updates?

+ Yes

+ No

13

Which of the following computer-related certifications/designations do you currently possess: (Select all that apply)

+ Project Management Professional (PMP)

+ Cisco Certified Network Associate (CCNA)

+ Microsoft Certified Professional (MCP)

+ CompTIA's A+ or Network+

+ An IT certification not listed.

+ N/A - I do not possess any computer-related certifications/designations

14

CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?

+ Yes

+ No

Required Question

Employer

City of Rochester

Address

201 4th Street SE Rochester, Minnesota, 55904

Phone

(507) 328-2555

Website

https://www.rochestermn.gov/employment

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