• Sales Administrator

    ITW (Troy, MI)


    Job Description:

    Founded in 1912, ITW (NYSE: ITW) is a global industrial company built around a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized, entrepreneurial culture. In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America.

    Division Description

    ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include: Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI.

     

    The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers’ competitive advantage by:

     

    + Maintaining advanced engineering and manufacturing facilities in NA.

    + Exchanging product, process and benchmarking information with sister units worldwide.

    + Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.

     

    The Sales Administrator will report to the Sales Manager and is responsible to assist engineers and sales with all aspects of project management and overall customer service.

    Primary Responsibilities

    + Enter and track quotes as well as obtaining capacity checks from manufacturing plant

    + Contract review of purchase orders and coordination with plant customer service teams

    + Creation of sample part shipments and sample kit creation based on customer inquiries

    + Management of Troy, MI sample inventory in collaboration with other Sales Admins

    + Tool Authorization (TA) support (Entry, PDF and internal submission)

    + Support part search requests from Account Manager / Sales Manager when needed

    + Ensure the integrity of the information is maintained in the quote system and reflected accurately in the PSR (Project Status Report)

    + Enter new customer information into SharePoint after vetting all details are accurate

    + Assist Inside Sales with CRM entry (when needed)

    + Coordinate / schedule and order lunch for team meetings as needed

    + Shared General Office Administrative duties as needed

     

    Position Skills and Experience Requirements

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    + Minimum 4-year college degree or at least 8 years of customer service, sales or project management experience. At least 2 years’ customer service, sales or project management experience

    + Strong personal computer skills in Microsoft Excel, Word, PowerPoint, Outlook

    + Ability to collaborate and work in a team setting to achieve shared goals

    + Ability to multi-task a high volume of projects at one time

    + Works independently as a self-starter, successful at prioritizing work

    + Decision making, problem resolution and creative thinking skills

    + Strong interpersonal, communication, program management and presentation skills with ability and willingness to communicate, and work with other regions and locations.

    + Proven ability to deal with changes in the business or its environment.

    + An inner drive to understand, communicate and exceed established agreed upon goals.

    + Experience with JOEMs (Toyota, Nissan, & Honda), EV OEMs (Tesla, Rivian, Lucid), KOEMs (Hyundai, Kia), and EOEMs (VW, BMW, Daimler) a plus.

     

    _ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

     

    _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

     

    _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._