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Community Service Specialist

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Community Service Specialist

Salary

$41,142.40 - $51,438.40 Annually

Location

3200 N Main St. Baytown, TX

Job Type

Full Time

Job Number

26-00023

Department

POLICE

Opening Date

10/30/2025

+ Description

+ Benefits

+ Questions

Job Summary

We are looking for someone to join the Baytown Police Department as a Community Service Specialist with strong customer service skills who will assist citizens in providing information, answering questions and entering police reports. This is your chance to give back to the community all while earning an amazing benefits package!

The position as a Community Service Specialist (C.S.S.) performs duties to support the City of Baytown Police Department’s overall mission. Generates complaints, offense reports, answers inquiries from the public by telephone or in person. Requires office skills to handle: customer service/communications (internal and external) answer emergency service calls and transfers them to dispatch, computer skills including data entry, word processing, mathematical computation and citizen’s complaints for reports and letter preparation. This position will also enter and retrieve data within the Criminal Justice Information System, Versadex, Microsoft Outlook and process general information requests for the public or other agencies. Will make decisive decision making skills within their scope of responsibility. Serves in a support capacity to the Baytown Police Department and performs all other assigned tasks and Shift work required.

Duties

+ Answers general inquiries from the public in person and by telephone. Screens general and citizen’s calls, redirecting citizens to appropriate office, officer or supervisor.

Customer service (internal and external), assists citizens with questions or concerns regarding reports and requests. Clarifies State laws, City ordinances, and Department policies in relation to the citizens inquire.

+ Takes reports and information regarding criminal offenses and generates reports in Versadex. Obtains pertinent information to include but not limited to :

+ Location of incident

+ Type of incident/complaint

+ Complainant's name, address, phone number

+ General information and details that would assist with report information. Documents information related to calls for service in the Versadex and Microsoft Outlook or on hand written forms. Maintains complete and accurate records of each event for all calls for service.

+ Reviews reports that have been submitted to CopLogic and forwards the initial reviewed report to their supervisor for final approval.

+ Provides general office support including answering telephones, taking messages, sending/receiving faxes. Maintains knowledge and proficiency in operation of all equipment; internal and external computer databases for accessing law enforcement/criminal justice information, and other critical data.

+ Assist in the releases of vehicles temporarily held by the Police Department and insure the appropriate fees are collected by Records.

+ Collects and enters information in reference to Emergency Protective Orders, runaways, missing people and lost and stolen items which is then entered into the National Crime Information Center “NCIC” and Texas Criminal Information Center “TCIC”. Entry of Emergency Protective Orders.

+ Collect and process all written citations into Versadex and into Brazos; this position is also required to copy the citations and disseminate the information to the Baytown Municipal Court.

+ Performs reviews and maintains knowledge of Versadex, NCIC / TCIC, all policies, procedures, memorandums, or directives that govern and regulate operations for Community Service Specialists.

Minimum Qualifications

Required:

+ High School Diploma or equivalent (GED).

+ Six months related experience dealing with the public and customer service.

+ Multi-line telephone system

+ Ability to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Preferred:

+ Prior military or police related experience.

+ Bilingual in English/Spanish

+ Keyboard and multiline telephone

+ Customer Service skills

Knowledge, Skills and Abilities

Ability to multitask, establish priorities, work independently, and maintain organization skills. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Remain calm, function in rapidly changing situations and successfully handle all situations under stressful and non-stressful conditions. Speak clearly and concisely in person and over the phone. Prioritize and process multiple requests for assistance or information to include receiving and delivering messages. Skilled in typing and data entry, knowledge of business machine operations, Personal computers related to software input, inquire, locate data in computer systems to obtain information. Ability to work with the public, write in a clear concise manner, “research” for an answer, and maintain confidentiality. Prioritize professional support and process multiple requests for assistance of information. Ability to work well and to appropriately get along with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position as well. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.

Medical

+ United Healthcare

+ Effective the first day of the month following 30 days of employment

+ Annual Deductible (Network) $750 Indiv/$2,250 Family

+ In-Network Benefit 80%/20% after plan deductible

+ $50 co-pay (general visit)

+ RX - $10 Generic/$40 Formulary/$75 Non-Formulary

+ Flexible Spending Accounts: Healthcare and Dependent Care expenses

+ FREE virtual visits

Dental

+ Cigna Dental PPO & DHMO

+ Effective the first day of the month following 30 days of employment

+ Preventative & diagnostic covered at 100%

+ Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

+ Superior Vision

+ Effective the first day of the month following 30 days of employment

+ In-Network exam co-pay $10 & $25 materials co-pay

+ Frames: $140 Allowance - Contact Lenses: $160 Allowance

Holistic Health & Wellness

+ Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan

+ FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance

+ Gym partnership with Lee College Wellness Center & swimming pool for $58/year

+ Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!

+ Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.

+ SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

+ Texas Municipal Retirement System:

+ 7% employee contribution with a 14% employer match

+ 5 year vesting

+ Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60

+ FREE Life Insurance coverage up to 1X your base annual salary

+ MissionSquare and Roth IRA plans: additional voluntary employee participation

Disability Insurance

+ Equitable:

+ Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability

+ Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

+ The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values

+ Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

+ 10 holidays per year and one personal employee day per year

+ 15 days sick leave per year

+ Starting at 10 days of vacation per year; up to 25 days per year

+ Sick and Vacation hours roll over annually up to the maximum limit

+ 15 days Paid Parental Leave

To explore all of the benefits we offer, please visit: baytownlife.com

01

1. Do you possess a High School Diploma and/or GED equivalency?

+ Yes

+ No

02

2. If you possess any education in addition to a 'High School Diploma or GED', please enter your trade, certification, or degree information. If this does not apply, please type N/A.

03

Please select your level of related experience dealing with the public and customer service.

+ None

+ Less than 6 months

+ 6 months to 1 year

+ 1 - 3 years

+ 3+ years

04

Please list your direct work experience in community service, social work, corrections and/or probation/parole. LIST THE NAME OF THE ORGANIZATION, YOUR TITLE, AND EMPLOYMENT DATES.

05

If you are bilingual in which language are you most proficient?

+ I am not bilingual

+ Spanish

+ Vietnamese

+ Chinese

+ French

+ Urdu

+ Other

+ American Sign Language

06

Do you possess any prior military and/or police experience? (IF MILITARY EXPERIENCE A DD214 MUST BE ATTACHED AT THE TIME OF APPLICATION SUBMISSION)

+ Yes

+ No

07

The purpose of the following questions is to assist the City of Baytown in determining if you meet the minimum standards set for the Texas Criminal Justice Information Services (CJIS) Systems Access Policy and the standards of the Baytown Police Department. The ability to meet the standards and access CJIS systems is a requirement of the job. Read each of the following questions carefully. These questions will be asked again during a detailed interview with an investigator, and then verified by a polygraph examination. Answer each question truthfully. Failure to answer any question and any false answer knowingly given is just cause for denying or terminating your application from further processing. Please enter your initials below to acknowledge you understand the directions aforementioned.

08

Are you or have you ever received Criminal Justice Information Systems (CJIS) clearance?

+ Yes

+ No

09

Have you ever been convicted of or on deferred adjudication for a Felony?

+ Yes

+ No

10

Have you ever been convicted of or on deferred adjudication for a Class A Misdemeanor?

+ Yes

+ No

11

Have you ever been convicted of or on deferred adjudication for a Class B Misdemeanor?

+ Never

+ Yes, within the last 10 years.

+ Yes, more than 10 years ago.

12

Have you ever been indicted for any criminal offense?

+ Yes

+ No

13

Have you ever been convicted of a Family Violence Crime?

+ Yes

+ No

14

Please mark any of the following illegal drugs or substances you have ever used, experimented with, or tried in any quantity.

+ None of the listed illegal drugs or substances.

+ Marijuana

+ Hashish

+ Speed

+ Heroin

+ L.S.D.

+ Cocaine

+ P.C.P.

+ "XTC"

+ Peyote

+ Mushroom

+ Qualude

+ Tranquilizer

+ Any Designer Drugs

15

For ALL of the illegal drugs or substances you marked in the previous question to ever using, experimenting with, or trying in any quantity, please list the name of the drug, the last time used, the total number of times you have used, and the number of times in the last 24 months you have used the drug(s). If you marked 'None of the listed drugs or substances' as your answer for the previous question, please type N/A in the below text field.

16

Are you able to work 10-hour shifts, day shift, evening shift, or night shift including weekends and holidays as required? Please note, requested shift assignment cannot be guaranteed.

+ Yes

+ No

Required Question

Employer

City of Baytown

Address

2401 Market Street Baytown, Texas, 77520

Phone

281-420-6520

Website

http://www.baytown.org

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