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Summary:

Our case managers focus on guiding government services applicants through the program application process. This involves communicating with applicants, verifying program eligibility, gathering and uploading documentation, and ensuring a high level of customer service and accurate record-keeping. Key tasks include explaining processes, assisting with application completion, and updating applicants on their status.

Core responsibilities

+ Applicant communication: Provide professional and frequent communication with applicants, guiding them through every step of the program application process.

+ Program knowledge: Develop a deep understanding of program eligibility criteria, requirements, and processes.

+ Application processing: Assist applicants in completing their applications, review them for completeness, and ensure all necessary documentation is collected.

+ Data management: Accurately record all communications and upload applicant documentation into the designated program system.

+ Eligibility assessment: Review applicant information, including vulnerability factors, to assign the correct priority status to their application.

+ Quality assurance: Ensure all decisions comply with program guidelines and maintain accurate case records.

Required skills and attributes

+ Communication: Strong written and verbal communication skills are essential for interacting with applicants, clients, and internal teams.

+ Attention to detail: Meticulous attention to detail is necessary for accurate data entry, document review, and compliance with program policies.

+ Problem-solving: The ability to resolve issues and address applicant concerns is a key part of the role.

+ Organization: Must be able to manage a high volume of cases and meet daily processing goals and deadlines.

+ Adaptability: The ability to quickly adapt to changes in program protocols, software, or timelines is crucial.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Asheville,NC.

Application Deadline

This position is anticipated to close on Nov 13, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.