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For the modern product manager, this is the challenge of a generation: we are moving beyond building tools for users to creating intelligent agents that work with them as collaborative partners. The world of sales, with its complex workflows and critical human interactions, is the perfect frontier for this transformation.​

As a Senior Product Manager building AI Agents in Dynamics 365, you won't just be shipping another feature. You will be a pioneer, defining the playbook for a new class of AI-native business applications. This role is a masterclass in the future of product management. You will learn to navigate the complexities of non-deterministic systems, write eval rubrics, compare and fine tune models, steer the product roadmap at the intersection of cutting-edge research and real-world customer needs, and develop new UX paradigms for human-AI collaboration. If you are driven by the opportunity to build 0-to-1 products at scale, energized by the ambiguity and pivots it entails, and want to become a leader in the most significant technology shift of our time, we want to talk to you.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Senior Product Manager on the Dynamics 365 Sales team, you will:

+ Define the product vision, strategy, and roadmap for AI agents in the sales domain.​

+ Engage deeply with customers, partners, and internal stakeholders to understand user needs, market trends, and competitive landscapes.​

+ Translate user needs into clear product requirements, user journeys, and technical specifications for engineering and design teams.

+ Collaborate with world-class teams across engineering, data science, research, and design to build and ship innovative AI/ML (machine learning)-powered solutions.​

+ Establish clear success criteria, define key metrics, and design experiments to iterate on models and ensure features have a measurable impact on business goals.

+ Lead communication across all levels of the organization, from engineers to executives, to drive clarity, resolve ambiguity, and secure buy-in for your initiatives.​

+ Ensure the timely and successful delivery of key initiatives by managing dependencies, proactively addressing risks, and coordinating across all stakeholders.

Qualifications

Required Qualifications:

+ Bachelor's Degree AND 5+ years experience in product/service/program management or software development

+ OR equivalent experience.

+ 3+ years of experience developing and launching external, customer-facing software from concept to launch.

+ 2+ years of demonstrable experience working cross-functionally with AI researchers, engineers, and designers to define, build, iterate and ship generative AI products or features

Preferred Qualifications:

+ Bachelor's Degree AND 8+ years experience in product/service/program management or software development

+ OR equivalent experience.

+ 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

+ 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

+ 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

+ 7+ years of experience in product management, with a proven track record of shipping successful products.​

+ Demonstrated experience building and launching products with AI/ML (machine learning) components, such as recommendation engines, natural language processing, or generative AI.​

+ Deep understanding of the enterprise SaaS landscape, particularly CRM, ERP, or sales enablement software.​

+ Experience with Microsoft Dynamics 365 or a similar business application platform.​

+ A solid technical background that enables you to engage in-depth with engineering teams on complex system design and model development.​

+ Proven ability to manage and influence a wide range of stakeholders across complex organizations and strategic partners.​

+ A customer-obsessed mindset with a passion for delivering innovative and user-centric solutions.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 17, 2025.

\#BICHiring

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .