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Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

As a **Principal Software Engineer** in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.

We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Principal Software Engineer you will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:

+ Design, implement, test, deploy, maintain, and improve our software components and services.

+ Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team.

+ Pioneer the use state-of-the-art new technologies.

+ Lead technical discussions and bring new ideas to the table.

+ Own quality and devops for your code.

+ Lead code reviews to ensure all quality standards are met and by modeling best practices.

+ Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint.

+ Develop software that empowers customers to optimize their business processes.

+ Identify need for internal tools that improve the teams’ quality and productivity, and lead their implementation.

+ Contribute to the positive, solution focused and creative team spirit.

+ Support less experienced team members in their progress and development.

+ Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR equivalent experience.

+ 5+ years experience developing real-time, high-availability, low latency systems and services.

+ 2+ years of experience with customers success, zero trust security and compliance.

+ 5+ years of experience in coding, debugging, and problem-solving skills.

**Other Requirements** :Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

+ **Microsoft Cloud Background Check** : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR equivalent experience.

+ Experience delivering Dynamics 365 and/or Power Platform solutions.

+ Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud.

+ Experience in developing and debugging products and test code within REST and gRPC.

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 17, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .