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Collection Analyst – Technically Covered by TCU

Job ID: 13550

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Acct Receiv Recon and Process

Date Posted: Oct 30, 2025

Description

JOB TITLE:

Collection Analyst – T echnically C overed by TCU

DEPT/DIV:

Accounts Receivable Recon & Processing

WORK LOCATION:

420 Lexington Avenue

FULL/PART-TIME

FUL L

SALARY RANGE:

$ 61,444 - $ 72,965

DEADLINE:

Until filled

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose o f this position is to perform collection efforts to meet departmental goals regarding outstanding aged receivables. It is expected that the position will work closely with internal and external stakeholders to ensure timely collection of all receivables.

Responsibilities:

+ Monitor aging reports and collect payment on all aged and outstanding receivables .

+ Maintain Dishonored check system, including weekly reports, demand letters and collection agency follow-up.

+ Research and resolve short-paid invoices. Follow-up with Project Management Teams on advance requests, application of deposits, and refund requests.

+ Establish A/R reserves and write off recommendations.

+ Maintain, compile, and report information to management. Account Analysis for Allowance for Doubtful accounts and Bad Debt Expense.

+ Maintain good customer relations.

+ Collections and Customer Inquiry management. Review, substantiate and gather all supporting documents for discussion with Senior Management as required.

+ Other duties as assigned.

Required Qualifications:

Required Knowledge/Skills/Abilities:

+ Excellent communication and interpersonal skills.

+ Excellent organizational and presentation skills.

+ Proficiency in and/or ability to learn to work with all internal levels within a given organization.

+ Proficiency in and/or ability to learn communicate and interact well with external agencies.

+ Demonstrated proficiency in or ability to learn the Microsoft Office Suite or comparable applications, i.e., Word, Excel, Access, and Outlook.

Required Education and Experience:

+ Bachelor’s degree in Business , Accounting or Finance or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.

+ Minimum 2 years related experience.

The F ollowing is/are preferred:

+ Master’s degree in a related field.

+ Attainment of or in the process of attaining specific functional licenses or certifications in area of specialty if applicable.

+ Attainment of or in the process of attaining P.E. license from New York State.

+ Familiarity with the MTA’s policies and procedures.

+ Familiarity with the MTA’s collective bargaining procedures.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.