• Customer Service Representative

    USIC (Indianapolis, IN)


    Job Description:

    This is an in-office position.

     

    Compensation: $18 per hour

     

    Available Shifts

     

    Monday – Friday: 9:00am - 5:30pm

     

    Monday – Friday: 9:30am - 6:00pm

     

    Monday – Friday: 12:00pm - 8:30pm

     

    Monday – Friday: 2:00pm - 10:30pm

     

    Wednesday - Sunday: 1:00pm - 9:30pm

     

    Company Overview

     

    Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

    Summary

    The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

    Responsibilities

    + Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

    + Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff

    + Answer inbound calls from homeowners

    + Answer call, investigate associated ticket and relay information back to the homeowner

    + Perform data entry and other administrative functions

    + Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

    Requirements

    + Ability to utilize computers and other office equipment

    + Must be proficient in Microsoft Office; Excel and Outlook

    + Excellent customer service skills

    + Must be detail oriented and able to multi-task

    + Excellent oral and written communication skills

    + Excellent organizational skills

    + Ability to work in a multi-line phone system environment

    + High school education or equivalent; some college preferred

    + Data entry experience preferred

    + Reliable transportation required

     

    We are an Equal Opportunity Employer. Veterans are encouraged to apply.