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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Job Summary

We are looking for a Field Applications Specialist to assist clinical laboratory clients throughout the Northeast region, located in either the NYC or Boston metropolitan zones. This position involves conducting on-site setups, providing training, validating methods, and offering high-level technical assistance for our clinical chemistry and immunoassay products. The perfect candidate should possess expertise in laboratory IT/LIS to aid in connectivity, streamline workflows, and handle integration duties. Proficiency in clinical chemistry, liquid handling systems, MALDI-TOF, and conducting method validation studies (validation/linearity/precision/correlation) is greatly valued.

Responsibilities

+ Plan and implement method verification/validation studies (linearity, precision, correlation, reportable range, carryover) and document in compliance with CLIA/CAP guidelines.

+ Lead on-site customer training and proficiency certification for supported instruments.

+ Provide technical and applications support (remote and on-site), including troubleshooting instruments, software, assays, and pre-analytical workflows.

+ Support and optimize LIS/IT connectivity: instrument-to-LIS interfaces, HL7 mapping, order/result workflows, and middleware rules.

+ Perform technical presentations and workflow assessments.

+ Partner with Account Executives, Service, and Product teams to build customer success plans that support the sales cycle.

+ Contribute to product improvements through structured feedback, field insights, and VOC collection.

+ Maintain accurate records in a CRM, including site notes, validation reports, complaint documentation, and training certifications.

+ Travel is estimated to be around 75% within the region; occasional weekend travel and travel outside of the region as needed.

Preferred Technical Focus Areas

+ Clinical chemistry analyzers and immunoassays.

+ Liquid handling systems (automated pipetting, plate handling, method programming).

+ MALDI-TOF workflows (sample prep, calibration, spectra analysis, QC).

+ IT and LIS troubleshooting and assistance

Qualifications

+ BA/BS in a biological or life science field.

+ Clinical Laboratory Scientist/Medical Technologist (ASCP or equivalent) preferred.

+ 3–5 years of experience in a clinical lab or diagnostics company, including instrumentation support.

+ 2+ years working as a Field Applications/Technical Specialist or in a similar customer-facing position.

+ Ideal candidate should have IT and chemistry and immunology background, with ASCP certification preferred.

+ Shown proficiency in conducting and recording validations (linearity, precision, correlation) and method verifications.

+ Practical LIS/IT experience: HL7, instrument interfaces, middleware, connectivity testing, and troubleshooting.

+ Strong troubleshooting skills across hardware, software, and assay performance; able to resolve complex issues independently.

+ Excellent communication, teaching, and customer influencing skills.

+ Ability to travel extensively within the Northeast and maintain eligibility for travel to customer sites as required.

+ Self-directed, organized, and comfortable working with minimal supervision.

+ Collaborative teammate who fosters positive relationships and aligns cross-functionally.

+ Strong drive for success and continuous improvement.

Compensation and Benefits

The salary range estimated for this position based in New York is $72,000.00–$108,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

+ A choice of national medical and dental plans, and a national vision plan, including health incentive programs

+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement

+ At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

+ Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.