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Unit Manager (Subpoenas & Legal Requirements)

Our Company

At FirstBank PR , we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

This position is responsible for overseeing the process of receiving and responding to subpoenas and legal requirements served to the Corporation. Acts as liaison with the Corporate Legal Division regarding subpoenas and legal requests, notarizes documents and files motions. Ensures compliance with the Bank’s BSA, AML and OFAC policies, and is responsible for reporting any suspicious activity or transactions according to the Bank’s policies and procedures. This role also assists the Retention & Documentation Manager with planning, organizational and administrative tasks, and acts as backup during vacations and planned absences.

What you’ll do

• Authorized officer in the Corporation to receive Summons, Notices of Legal Citation, Subpoenas, Court Orders, Notice for Deposition, National Security Letters, Seizure Warrants, Levy Orders, any other Legal Requirements (hereinafter collectively referred to as Legal Requirements) served in Puerto Rico.

• Ensures all documents are prepared accurately and delivered in accordance with established deadlines. Oversees communication with federal and state agencies including requests for time extensions as needed.

• Analyzes civil and criminal subpoenas to safeguard the disclosure of information, including proprietary information of the Institution as well as trade secrets related to internal policies, procedures, and processes. Refers matters to the Legal Division for consideration of submitting a Motion to Quash or requesting a Protective Order.

• Supervises and evaluates employee performance. Manages operational performance through service indicators, volume statistics and other management tools. Ensures that staff accurately register cases in the system and maintains up-to-date case data.

• Drafts and files motions to State Courts in response to Court Orders. Consults with the Legal Division as needed.

• Prepares reports for Senior Management regarding critical, significant, or high-risk legal requirements. Assists with audits and examinations.

• Works with the Bank Secrecy Act unit of the Compliance Department and directs staff from all regions to refer subpoenas that may involve potential criminal activity, as instructed by the BSA unit.

• Notarizes documents provided in response to subpoenas and legal requirements, as needed. Supports the Legal Division by notarizing documents for Business Units as requested.

• Coordinates court appearances of relevant Business Unit personnel when needed.

• Administers the Legal Requirements electronic application.

• Provides oversight of subpoenas and legal requirements served in other jurisdictions (Florida, USVI, and BVI) and refers pertinent cases to BSA.

• Responsible for reviewing operational processes applicable to the handling of subpoenas and legal requirements, keeping procedures updated and meeting the Recentness Standard. Responsible for reviewing and updating the Subpoena & Legal Requirements Management Policy.

• Stays abreast of all relevant laws and regulations that may affect the response of subpoenas and legal requirements.

Additional Responsibilities

• Provides guidance, training, and advice to employees responsible for responding to subpoenas and legal requirements.

• Liaison with the Corporate Legal Division to obtain assistance, guidance, and oversight.

• Assists the Retention & Documentation Manager in the planning, organization, and administrative activities of the Retention and Documentation Division.

What You’ll Need to Succeed

• Juris Doctor with a bachelor’s degree in business, finance, or related field.

• Admitted to the practice of law in the jurisdiction of Puerto Rico, including notary.

• 3-5 years of supervisory experience in an equivalent position, including responsibility for response to subpoenas and legal requirements. Experience in managing communications with state and federal law enforcement agencies and court officers.

Or the equivalent combination of education and experience needed to be able to perform the functions of this job.

Competencies

• People management and development skills

• Strong organizational and administrative skills

• Ability to work organize workload and prioritize work tasks to meet production goals

• Delegation, empowering others

• Initiative

• Interpersonal communication skills

• Striving for Excellence

• Teamwork and Diversity

• Strong analytical skills

• Problem solving capabilities

• Computer proficiency

• Fully Bilingual - Write, speak, and comprehend English and Spanish

• Management and administration of production-oriented departments

• Knowledge of general banking matters and basic business knowledge

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER