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Retirement Benefits Officer

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Retirement Benefits Officer

Salary

$44,824.00 - $72,612.80 Annually

Location

Des Moines - 50321 - Polk County, IA

Job Type

Full-time

Job Number

26-01128

Agency

553 Iowa Public Employees' Retirement System (IPERS)

Opening Date

10/30/2025

Closing Date

11/9/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Public Employees’ Retirement System (IPERS) is seeking aRetirement Benefits Officerto work within the Member Services Bureau. Retirement Benefits Officers play an important role in the retirement journey. Retirement Benefits Officers assist members with pre-retirement counseling, provide retirement estimate, process retirement applications, and maintain member account information.

What You’ll Do:

+ Consult with IPERS members via telephone, virtually, and in person.

+ Gather information to assist with pre-retirement planning.

+ Perform complex retirement benefit-related calculations both manually and using IPERS pension administration system.

+ Document member engagement in the pension administration system.

+ Provide front-line risk mitigation and fraud prevention through identity authentication process.

+ Perform troubleshooting and technical support for members using IPERS online digital portal.

+ Process retirement workflows, forms and applications.

+ Perform peer review of completed applications.

Individuals in this position may spend a considerable amount of time on the phone.

What We Offer:

+ Comprehensive benefits including health, dental, life, and long-term disability insurance (coverage begins the first of the month after 30 days of employment).View 2025 (https://das.iowa.gov/media/4378/download?inline=) health and dental premiums here.

+ Generous paid time off – vacation and sick leave begin accruing on day one.

+ Nine paid holidays per year.

+ Flexible Spending Accounts for medical and dependent care.

+ Retirement benefits through IPERS Defined Benefit Plan.

+ Additional voluntary retirement savings options through the Retirement Investors Club.

For more details, check outState of Iowa – Benefits at a Glance (https://das.iowa.gov/media/3766/download?inline) .

Finalists will be subject to a background check.

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree;

OR

one year of full-time experience in job interviewing referral and/or placement, credit investigation, collection work or related public contact work obtaining, analyzing and/or evaluating data may be substituted for each 30 semester hours of the required education to a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of two years of full-time work as a Retirement Benefits Technician.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/RetirementBenefitsOfficer-00846.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - Do you have three years of full-time experience in job interviewing, referral and/or placement, credit investigation, collection work, financial planning, selling insurance, stocks or bonds, or related public contact work obtaining, analyzing, and/or evaluating data?

+ Yes - I have graduated from an accredited college or university with a Bachelor's Degree AND have three years of the required experience.

+ I have graduated from an accredited college or university with a Bachelor's Degree BUT DO NOT HAVE three years of the required experience.

+ I have not graduated from an accredited college or university with a Bachelor's Degree

04

Do you have three years of full-time experience in job interviewing, referral and/or placement, credit investigation, collection work, financial planning, selling insurance, stocks or bonds, or related public contact work obtaining, analyzing, and/or evaluating data? IF YES - Do you have an ADDITIONAL FOUR YEARS of work experience in the areas listed above (not counting years already accounted for in part 1 of this question) AND/OR post high school education. Thirty semester hours of post high school education equals one year of experience.

+ Yes - I have the three years of experience in the areas required AND the additional four years of experience/post high school education

+ Yes - I have the three years of experience in the areas required BUT DO NOT HAVE the additional four years of experience/post high school education

+ No - I do not have the three years of experience in the areas required

05

Are you a permanent State of Iowa employee - Executive Branch? IF YES - Do you have two years of full-time work experience as a Retirement Benefits Officer for the State of Iowa?

+ Yes - I am a permanent State of Iowa employee - Executive Branch - and have two years of full-time work experience as a Retirement Benefits Officer for the State of Iowa

+ Yes - I am a permanent State of Iowa employee - Executive Branch - BUT DO NOT have two years of full-time work experience as a Retirement Benefits Officer for the State of Iowa

+ I am not a permanent State of Iowa employee - Executive Branch

06

Communication skills (verbal/written)

+ I regularly use strong verbal and written communication in work, school, or volunteer settings

+ I have used this skill occasionally or in informal settings

+ I have not used this skill in a work, school or volunteer setting.

07

Customer service mindset (phone or in-person)

+ I have provided customer service directly in a job, school, or volunteer setting

+ I have some experience helping people in informal or support roles

+ I have not had direct customer interaction in a service capacity

08

Tech/computer literacy (Microsoft Office, email systems, data entry)

+ I am proficient and comfortable using office software and can work independently on a computer

+ I can perform basic tasks in Microsoft Word, Excel, email, etc

+ I am unfamiliar with basic office software

09

Have you participated in school, volunteer, or community projects that required teamwork, organization, or communication?

+ Yes

+ No

10

Have you taken part in any service-oriented roles such as caregiving, mentoring, tutoring, coaching, or helping others in your community

+ Yes

+ No

11

Do you have experience interpreting and applying rules, regulation, policies and/or procedures?

+ Yes

+ No

12

Have you previously worked with our agency in a temporary, internship, or seasonal role?

+ Yes

+ No

13

In your past roles, have you stayed with one organization for 3 or more years?

+ Yes

+ No

14

Tell us about a time when you had an angry customer and how you resolved the issue.

15

Tell us about a time you encountered a road block processing work and how you resolved it.

Required Question

Employer

State of Iowa

Agency

553 Iowa Public Employees' Retirement System (IPERS)

Address

7401 Register Dr

Des Moines, Iowa, 50321

Website

https://www.ipers.org/

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