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Administrative Support Assistant 2

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Administrative Support Assistant 2

Salary

$35,963.20 - $52,353.60 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

26-01114

Agency

131 Iowa Department for the Blind

Opening Date

10/30/2025

Closing Date

11/9/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Keri Osterhaus [email protected]

+ Description

+ Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and all selective requirements (listed below) will be considered.

The Iowa Department for the Blind (IDB) is looking for a dedicated and organized Administrative Support Assistant 2to join our team! In this vital role, you'll play a key part in supporting our mission to empower individuals who are blind or low vision. You'll provide essential administrative support to our Vocational Rehabilitation program and counselors, directly contributing to successful outcomes for our clients.

What You'll Do:

+ Clerical & Office Management:

+ Keep our counselors' schedules running smoothly by coordinating appointments and tracking important dates like eligibility, Individualized Employment Plan (IEP) development, and case closures.

+ Connect with various stakeholders, including administrative units, vendors, clients, and other service providers, to ensure seamless operations.

+ Maintain comprehensive records of clients, internal contacts, company directories, vendor information, and community resources.

+ Case Management Support:

+ Proactively monitor and track the receipt of critical reports and medical records needed for counselors to make timely eligibility determinations.

+ Help clients access necessary services by arranging or providing transportation and authorizing services as directed.

+ Be a crucial support system for our Vocational Rehabilitation Counselors, helping them achieve successful employment outcomes for our clients.

+ Client Service Provision:

+ Prepare, record, and process service authorizations after they've been reviewed by the counselor.

+ Engage with and recruit new providers and vendors to expand our network of support.

+ Coordinate the timely delivery of services to our clients.

+ Client Case File Management:

+ Maintain organized and accessible open and closed client files.

+ Oversee all electronic filing processes, including daily review of new case documents, to ensure accuracy and compliance.

+ Assist with filing and research for closed or transferred paper case files.

+ Review case records to ensure they meet all federal, state, and agency documentation requirements.

Why Join IDB?

At the Iowa Department for the Blind, you'll be part of a team dedicated to making a real difference in people's lives. We offer a supportive work environment where your contributions are valued and you can directly impact our clients' journey towards independence and successful employment.

Important Note:The Department for the Blind conducts background checks on all finalist candidates prior to any offer of employment.

Selectives

081 Typing Score of 60 or greater (60-69 WPM):

Information about typing tests and scores related to State of Iowa employment can be found at: https://das.iowa.gov/human-resources/state-employment/typing-test-information.

And

207 Editing:

6 months experience, 12 semester hours, or a combination of both in applying analysis and judgment to find and solve problems of grammar, spelling, punctuation, substance, format, organization, and style by altering, adapting, or refining content of publications, mass mailings, forms, or other material. Includes reviewing text for inconsistencies and rewriting text to improve accuracy, clarity, coherence, consistency, and effectiveness.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ One year of full-time work experience in general office, clerical, data entry/processing, or related work.

+ A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

For more information click on thislink to view the job description (https://das.iowa.gov/media/4905/download?inline=)

Additional Qualification Requirements

***Please Note: If you do not have a test, you may schedule a time with IowaWorks locations across the state, schools or other places to take tests. We are temporarily allowing ONLINE tests. Many free and reliable tests can be found by searching online. A site that has been popular amongst applicants is speedtypingonline.com . You may also use typing.com or typingtest.com . The test can be accepted if it is witnessed by another person and it has met the requirements/guidelines on the document submitted.

These guidelines must be met and need to be on the typing document you submit:

+ Gross number of words typed in afive minute timed test

+ Number of errors

+ Net words per minute (one point deduction for each error)

+ Your name and date must be on the document submitted to this office.

+ And it must be signed off by a witness or from the typing website's electronic signature.

+ Tests must be attached to the online application.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have one year of full-time work experience in clerical or a closely related work area?

+ Yes

+ No

04

How many months of full-time clerical work experience AND undergraduate course work do you have? 30 semester hours would equal 12 months' experience, 15 semester hours would equal 6 months' experience.

+ No undergraduate course work/full-time clerical work experience to less than six months of the specified education and work experience

+ Six months to less than one year of the combined specified education and full-time work experience

+ One year or more of the required education and full time work experience

05

Do you have a combination of one year of post high school education or full-time work clerical or closely related experience? 30 semester hours equals one year of experience.

+ Yes - I have the one year of post high school education and/or work experience

+ No - I do not have the one year of post high school education and/or work experience

06

Are you a current permanent State of Iowa employee (Executive Branch) with current continuous experience in the state executive branch that includes experience equal to eighteen months of work as Clerk, Clerk Advanced, Clerk Specialist, Accounting Clerk 1, 2 and 3, or Storekeeper 1, 2 and 3?

+ Yes - I am a current State of Iowa employee and have experience of eighteen months in one of the classifications listed

+ Not applicable - I am not a current State of Iowa employee

+ I am a current State of Iowa employee but do not have the required time in the classifications identified

07

State of Iowa Typing Test Submission - Have you taken a typing exam and submitted your Typing Score of 60 or more?NOTE:Tests MUST be attached to the application for position you are applying for OR submit to [email protected] about typing tests and scores related to State of Iowa employment can be found at:https://das.iowa.gov/human-resources/state-employment/typing-test-information

+ Yes - I have taken and submitted a typing test meeting guidelines outlined above in website

+ No - I have NOT taken and submitted a typing test meeting guidelines outlined above in website

08

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in applying analysis and judgment to find and solve problems of grammar, spelling, punctuation, substance, format, organization, and style by altering, adapting, or refining content of publications, mass mailings, forms, or other material. Includes reviewing text for inconsistencies and rewriting text to improve accuracy, clarity, coherence, consistency, and effectiveness?

+ Yes

+ No

Required Question

Employer

State of Iowa

Agency

131 Iowa Department for the Blind

Address

524 4th St

Des Moines, Iowa, 50309

Website

https://blind.iowa.gov/

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