"Alerted.org

Job Summary

The Manager of the New Malta Medical Arts Emergent Care Center (scheduled to open May 2013) is responsible for governance and leadership of the department providing high quality care in a patient focused environment. Responsibilities include personnel management, budget preparation, patient satisfaction, providing clinical expertise and monitoring, and compliance with regulatory agencies. Accountable for 24 hour operation of the department.

Primary Job Responsibilities

Human Resource Management

Develops and monitors a staffing pattern to ensure optimal quality of care, productivity and clinical outcomes. Interviews and makes hiring decisions in collaboration with Human Resources. Responsible for providing leadership to personnel and acts as a role model and mentor; provides feedback to staff concerning their performance; establishes systems for open communication and problem solving and promotes growth and development in self and others. Develops and documents orientation and ongoing training programs for departmental personnel. Evaluates clinical competence of staff through direct observation for performance evaluation; mentors staff to encourage professional development; provides constructive feedback to staff on issues of clinical competence and behavioral issues which impact quality of care, Conducts 6 month and annual performance evaluations effectively and timely, providing feedback and goal setting for individuals. Consults with Human Resources on employee relations issues. Effectively uses KRONOS time and attendance system. Completes staffing schedules and approves/denies requests based on guidelines and unit needs.

Regulatory Compliance

Ensures departmental compliance with applicable JCAHO, federal, state and local regulatory agencies.

Service Excellence/Patient Satisfaction

In collaboration with Urgent Care Medical Director and Director of Emergency Services, develops an environment of service excellence and high standards of clinical care, and develops goals and objectives for the Department as well as measurement standards to meet these goals, while ensuring the timely delivery of high quality patient care at a reasonable cost. Uses Patient Satisfaction survey indicators to improve processes and customer service skills of staff. Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance. Establishes annual goals for improvement. As requested, organizes and directs programs and projects. Develops and maintains quality improvement plans and customer satisfaction programs.

Operations

In collaboration with nursing colleagues, the Manager develops, implements and monitors departmental policies and procedures, goals and objectives to ensure that nursing care reflects current professional standards and practice. Maintains clinical expertise and high standards of performance, while ensuring timely delivery of high quality service. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments. Works collaboratively in continuously monitoring and evaluating all clinical and administrative operating systems to ensure that the necessary elements are in place to maximize the quality, efficiency of the patient service cycle and provide for an optimal patient encounter. Identifies areas needing enhancement and implements change within the appropriate time frame and budget.

Patient Safety

Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department. Resolves identified problems with staff, patients, visitors, physicians and other hospital department using the CQI process.

Financial Management

Assists in the preparation, implementation and monitoring of the operating and capital budget. Recommends adjustments accordingly. Develops and implements strategies for inventory management in coordination with Purchasing/Materials Management. Facilitates evaluation and or purchase of supplies and equipment.

Committee Participation

As assigned, attends and actively participates in department and hospital-wide committee meetings and activities, seeking opportunities to provide leadership within areas of expertise. Actively participates in the hospital’s emergency preparedness initiatives.

Carries out other related duties as determined by the Vice President, Ambulatory Services and/or Director of Emergency Services.

EDUCATION, TRAINING AND EXPERIENCE:

BSN required. Currently licensed in NYS as a Registered Nurse. Minimum 5 years of emergency, urgent care or acute care experience. Two years management/leadership experience required.

REQUIRED SKILLS AND ATTRIBUTES:

Excellent interpersonal skills and problem solving skills. Exhibits and sets examples of collegial and collaborative relationships with all team members. Ability to initiate a nursing care plan utilizing appropriate nursing processes. Must be able to manage, organize and prioritize daily tasks and ongoing projects effectively. Demonstrates superior customer service and team building skills. Energetic, outgoing, passionate about patient care and high quality services. Accountable, team leader, champion of change, flexible, proactive, facilitator, sense of humor. Competent in Microsoft office.

Salary Range: $40.00 - $66.53 Pay Grade: N22 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.