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DESCRIPTION

As a Retail Training Manager, you’ll lead a high-performing team of Field Merchandiser Trainers driving excellence in training delivery, brand representation, and retail execution. This role is primarily focused on coaching, directing, and overseeing the trainers to ensure consistent, effective facilitation of both virtual and in-person training sessions. The Training Manager will also drive alignment with business objectives by monitoring training impact, analyzing ROI, and continuously improving training delivery through data-driven insights. This role is ideal for a hands-on leader passionate about developing talent and elevating retail standards.

RESPONSIBILITIES

+ Lead and mentor a team of Retail Training Specialists, ensuring alignment with company goals and consistent execution across locations.

+ Design and implement training strategies that enhance product knowledge, merchandising standards, and customer engagement.

+ Coordinate training schedules, resources, and logistics to ensure timely and effective program delivery.

+ Monitor trainer performance and provide regular feedback and coaching to enhance facilitation skills and learner engagement.

+ Partner with key business stakeholders to assess training needs, identify performance gaps, and prioritize development initiatives.

+ Conduct regular coaching sessions, performance reviews, and career development conversations to foster team growth.

+ Monitor training effectiveness using performance metrics, participant feedback, and field observations.

+ Innovate training methods and content by leveraging technology and industry best practices.

+ Act as a key liaison between field teams, corporate training, and cross-functional stakeholders to ensure seamless communication and collaboration.

+ Stay current with retail trends, compliance standards, and training innovations to keep programs relevant and impactful.

QUALIFICATIONS

Education & Experience:

+ High School Diploma or GED required; Associate degree preferred.

+ 1+ years of retail and supervisory experience required.

+ Minimum of 2 years of industry experience in retail, sales, customer service, or merchandising.

+ Prior experience managing or coaching teams in a retail environment is highly desirable.

Skills & Abilities:

+ Proven leadership and decision-making skills with the ability to motivate and guide a team.

+ Strong interpersonal and communication skills—able to engage effectively with team members, clients, and cross-functional partners.

+ Highly organized with excellent time management and attention to detail.

+ Self-starter with a flexible, agile mindset and a passion for continuous improvement.

+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable working in web-based applications and email platforms.

+ Ability to assess training needs, identify performance gaps, and implement effective development strategies.

Technical & Physical Requirements:

+ Valid driver’s license and reliable transportation; must be able to drive for extended periods.

+ Ability to lift and carry up to 40 pounds (e.g., product cases, shelving, displays).

+ Comfortable working in cold environments such as refrigerated or freezer sections of retail stores.

+ Capable of operating tools and equipment including computers, smartphones, hand tools, and pallet jacks.

+ Must be able to climb and stand on step stools or ladders as needed.

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ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Retail

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $67,600.00 - $75,000.00

**Company:** Acosta Employee Holdco LLC

**Req ID:** 15476