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At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified **Audio Visual & Premium Desktop Technician** to join their team **onsite** in Atlanta, GA and provide end-user support.

Duties and Responsibilities** **:

+ Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and audio visual ("AV”) conference room telepresence and physical connectivity

+ Provide support for Windows OS, MS Office, and client Core Image applications

+ Perform PC builds and transfer for new deployments

+ Assist with hardware repair break/fix support for warranty and out of warranty costs as approved by client

+ Provide hands and eyes assistance for other client IT resolver groups as directed by client

+ Assist with the analysis and resolution of hardware and software issues

+ Mobile cell phone support (e.g., downloading of client provided applications and basic trouble shooting)

+ Minor cabling such as patch cables and cable management, where minor cabling excludes cabling work behind the wall, under the floor or above the ceiling where a ladder or lift is required

+ PC Lifecycle, software support, audio visual, and GCOM/Teams

+ Printer support to assist with printer troubleshooting and resolution of basic issues as directed by client that are not otherwise provided by a client contractor for managed print services: (examples include: Paper jams, Toner replacement, Basic configuration issues)

+ Assist client facilities team and designated service providers for managed print services

+ Address incidents related to client applications, Collaboration Tools, mobility, wireless, Teams

+ Role is heavily AV support 90% AV support and 10% deskside IT support

+ Manage Teams meetings and Townhalls

+ Assist the regular PC support person when out, but primary focus will be AV

Skills and Qualifications** **:

+ Minimum 3+ years of experience with audio visual support and VIP Support in an enterprise environment

+ Experience supporting Windows 11, Mac OS, O365, and providing customer service

+ Lifecycle PC support, printer support, mobile device support, break/fix, and warranty repairs experienceVendor management experience

+ Asset tracking experience

+ ServiceNow Ticketing experience or similar ITSM

+ Minimum 3+ years of audio-visual support with MS Teams, multiple conference rooms, and connectivity issues

+ Familiar with Logitech equipment

+ Extremely professional communication skills, presentation skills and demeanor

+ Professional clean-cut appearance

+ Able to work early hours for meetings and town halls

**Wage Range** :

The rate for this position is between **$2** **0.25 - $29.70 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits** **:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

\#INDCCStaffing

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.