• Level 2 Field Technician

    CompuCom (Mishawaka, IN)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Level 2 Field Technician** to join their team in Mishawaka, IN and provide end-user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25-100+ miles daily. Must be able to work the occasional on-call on the weekend.

    Duties and Responsibilities** **:

    + Provide exceptional customer service

    + Manage triage, troubleshooting, and resolution to client scope on IT equipment

    + Document efforts, issues, resolutions, and close cases / tickets daily

    + Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment

    + Complete all assigned projects and tasks

    Skills and Qualifications** **:

    + Minimum 2+ years of IT support work experience

    + Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)

    + A+ Certification highly desired

    + OEM Certifications (Dell / Lenovo Etc)

    + Apple / Mac Experience

    + Laptop / Desktop / Printer hardware and software support experience

    + ServiceNow experience a plus

    + Excellent time management and reporting skills

    **Wage Range** :

     

    The rate for this position is between **$17.25 - $26.40 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

     

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.