• Desktop Support Technician

    CompuCom (Wauwatosa, WI)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Desktop Support Technician** to join their team in Wauwatosa, WI and provide end-user support. This is a **hybrid** role working **3** **days remote and 2 days onsite.**

    Duties and Responsibilities** **:

    + Addresses user tickets regarding hardware, software, and networking issues; managing, maintaining, and upgrading computer systems (Windows 11), mobile devices (iOS), and peripherals; and training users on basic hardware and software usage

    + Supports users on Windows 11

    + Supports users on Microsoft M365 Suite

    + Explains complex IT concepts in simple terms

    + Provides White Glove IT support to remote user’s computer hardware, software and mobile phone (iOS and Android) troubleshooting

    + Images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile devices

    + Walks customers through installing applications and computer peripherals

    + Orders and replaces computer parts as needed

    + Follows and/or documents troubleshooting processes

    + Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software

    + Represents the company in a professional and businesslike manner

    Skills and Qualifications** **:

    + Minimum 1+ years of experience in remote desktop troubleshooting

    + Windows 11 experience, O365

    + Familiarity with Microsoft Intune

    + Familiarity with troubleshooting VPN issues (Palo Alto GlobalProtect)

    + Experience working remote ticket queue with ServiceNow or similar

    + White Glove Support experience

    + Must be quick to learn

    + Excellent customer service skills

    + Desktop Support experience

    + Reliable (will show up for work at the site as assigned and be online productively working)

    + Communicate effectively with customers and associates

    + Strong attention to detail

    + Must be self-motivated and work well independently and as part of a team

    + CompTIA A+ certification or able to obtain within 90 -180 days of hire

    **Wage Range** :

     

    The rate for this position is between **$15.75 - $23.20 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

    \#INDCCStaffing

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.