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Description:

Summary:

Ensures optimal coordination of patient access and care. Maintains customer satisfaction. Relays patient results with letters and/or phone calls, sets up follow-up imaging exams for patients, sets up appointments with the breast care clinic if the radiologist recommends short term follow-up. Works in collaboration with the radiologists, leadership, and clinical caregivers. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation.

Responsibilities:

• Assists in maintaining a clean, safe and ordering work environment

• Identifies potential locations for van screenings with potential clients, completes initial needs assessment, and maintains follow-up to ensure appropriate guidance to health services

• Analyze community needs to determine program opportunities

• Tracks and reports data to substantiate efforts

• Provides informal education to patients. Assists patients with utilizing available resources, including cancer services and other breast related appointments.

• Develops and maintains a strong working relationship with community agencies and internal clinical staff.

• Maintains accurate records by documenting all contacts, services provided, and outcome in order to track all patients and services for future reference.

• Maintains event calendar

• Own Patient Experience; making sure that patients, providers, and clinic staff are aware of expectations

• Calls patients directly to explain and schedule additional imaging

• Guides patients through the health care system, help patients be prepared and arrive at scheduled appointments

• Provides guidance on scheduling to support staff and volunteers for outreach and educational events

• Obtains previous mammography studies from outside facilities and ensures they are available for radiologist interpretation in PACS.

• Assist with participation in educational events promoting breast care and community outreach. Stays current of health care topics that may interest the community

• Demonstrates good judgement and planning when responding to requests or questions while interacting with physicians, patients and family members.

• Follow hospital safety guidelines

• Follow all hospital policies and procedures; including infection control and safety procedures

• Utilizes behavioral standards as the basis for decision making and to facilitate the department and hospital mission

• Assumes personal responsibility for ongoing professional development, in-services, and accepting new responsibilities

• Performs duties in an independent manner with little or no direct supervision

• Observes hospital dress code

• Demonstrates a willingness to accept non-routine work assignments, as appropriate

• Performs other duties as needed

Education, License & Certification: None required

Experience: One year in mammography helpful

Essential Functions:

• Attends management meetings and participates in other hospital committees as required. Complies with Guthrie expectations, such as regular attendance at meetings, safety training, annual diversity training, etc.

• Work effectively and provide direct communication with the radiologists, clinical care team, community vendors to ensure patient care and services

• Ensures that practices provide service/care that meets or exceeds patient care standards

Complexity of Work:

Within the scope of the job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment

Personal Protective Equipment:

Follow Standard Procautions using personal protective equipment as required

update 10-1-25

Pay Range: $17.06 - $26.61 per hour

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.