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WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis and project management in order to support and enhance overall department workflow, customer service, improvement and work quality.

**II. Essential Duties and Responsibilities** include the following. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned and specific activities may vary by department.

+ Manages and supports various strategicinitiatives and large projects to support the development of processes within the Billing Department.

+ Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.

+ Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.

+ Tracks issues to resolution within department and in partnership with other groups.

+ Monitors overall workflow to ensure timely completion of projects and daily work requirements.

+ Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

+ Monitors department processes and workflow to ensure overall accuracy and quality of data and work output.

+ Determines areas of risk as new or changed processes are implemented.

+ Recommends changes, updates and processes for continuous improvement in areas of expertise.

+ Evaluates current training methods and materials for assigned group and recommend improvements. Reviews and creates training as needed.

+ Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.

+ Other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

**Education** : Bachelors Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

**Experience** : 5 years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

+ Requires advanced skills in Microsoft Office Suite

+ Understand Project Management principles

+ A familiarization with Smartsheet or similar online collaboration tool

+ Ability to work with large data sets to find trends, clean data, and pull data from various sources like SQL or Excel/CSV files

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. _Reasonable accommodations may be made_ to enable individuals with disabilities to perform the essential functions of the job.

+ Normal setting for a hybrid office setting in Windsor, CT.

The expected base pay range for this hybrid position is $83,000-$105,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Equal Opportunity Employer: Minority/Female/Disability/Veteran