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Economic Supports Division Planning and Program Manager

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Economic Supports Division Planning and Program Manager

Salary

$93,017.60 - $127,004.80 Annually

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00154

Department

Community Services Dept

Division

Economic Support Division

Opening Date

10/30/2025

Closing Date

11/9/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The Economic Supports Division Planning and Program Manager will play a key role in ensuring that Washington County is strategically positioned to navigate the statewide reforms that are coming to the economic Assistance programs (SNAP, Medicaid, etc). Although SNAP is the initial focus, the scope of the work is expected to broaden to include other economic support programs, such as medical and financial assistance, as state and federal level changes continue to unfold. These reforms are anticipated to increase administrative complexity, necessitate system updates and introduce new performance and compliance expectations tied to funding. In close collaboration with the Director, this position helps drive forward this essential and rapidly changing body of work.

Primary Roles of this Position:

+ Lead strategic planning, implementation, and communication of SNAP and Economic Support programs federal policy and system changes

+ Develop and implement strategies to reduce SNAP error rates and improve accuracy and access

+ Develop targeted solutions to minimize financial risk, maintain compliance, and support accurate, efficient, benefit delivery for residents

+ May supervise and support SNAP program supervisors and staff to ensure consistent delivery, policy adherence, and service quality

+ Collaborate closely with partners such as MACSSA, DHS, and DCYF to align county operations with state and federal expectations

+ Collaborate and partner with ESD leadership to develop strategies and priorities that will shape operations

+ Monitor legislation related to SNAP and other economic support programs. Advise leadership on legislative and policy proposals affecting these programs

+ Monitor data and outcomes to inform decision-making, identify risks, and recommend improvements

+ Represent the County in interagency workgroups and stakeholder meetings related to SNAP, system modernization and reform

Reporting Structure: This position will have a dual reporting relationship. The Economic Supports Planning & Policy Manager will report to the Eligibility Support Division Manager for day-to-day operational oversight and program implementation activities and will report directly to the Community Services Director on strategic planning, legislative coordination, and interagency policy initiatives.

DESIRABLE EXPERIENCE:

+ Paid work experience demonstrating knowledge of research, trends, and legislation regarding economic support programs at the local, state and national levels

+ Paid work experience demonstrating the ability to implement economic support programs and performance standards

+ Paid work experience developing and managing economic support programs

+ Familiarity with state and federal funding and mandates for economic support programs

+ Prior work experience supervising a team

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS/DAYS: Monday – Friday. 8:00 am - 4:30 pm. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $93,017.60 - $127,004.80 Annually

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

The Community Services Planning and Program Manager participates in the management, planning, organization and direction of work in Community Services, including direct supervision of assigned staff. Responsible for analyzing, developing, implementing and evaluating existing and new community service programs. Manages and directs complex projects including all aspects of project planning from determining project scope to implementation. Serves on the Department Management Team.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a Bachelor’s Degree in Public Administration, Social Work, Behavioral Sciences or a closely related field and five (5) years of full-time work experience in human services program administration and delivery of services and two years of progressive executive, supervisory or management experience. A Master’s Degree in Public Administration, Social Work, Behavioral Sciences or closely related field is desirable. A background check is required. A driver’s license is required. Official college transcript is required to verify degree(s).

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.

• Provide inclusive and equitable service to all members of the community with dignity and respect.

• Demonstrate support for the County’s diversity, equity and inclusion program.

• Promotes a culture of continuous quality improvement in the workplace.

• Demonstrates knowledge of continuous quality improvement.

• Promotes the engagement of staff and use of data in continuous quality improvement.

• Demonstrate knowledge of research, trends, and legislation regarding impact of programs at the local, state and national levels.

• Demonstrate knowledge of grant and contract administration and public policy formation.

• Demonstrate knowledge of human services delivery systems, functions of other social service and financial agencies, social and economic problems, the state social welfare program and laws relevant to social service programs.

• Demonstrate skill in team building and group dynamics.

• Demonstrate ability to analyze written policies, legislation, program proposals and determine the impact of program operations.

• Demonstrate ability to implement programs and performance standards.

• Demonstrate ability to design and develop program areas and department policies, interpret and apply policies and develop procedures consistent with the purpose of programs.

• Demonstrate ability to conduct strategic planning processes and facilitate work groups or project teams.

• Demonstrate ability to establish and maintain cooperative and meaningful relationships with managers, members of agency staff, representatives of other agencies and the general public.

• Demonstrate ability to translate complex information into understandable messages.

DUTIES & RESPONSIBILITIES

Supervise assigned department staff:

1. Interview and make staff recommendations.

2. Create and manage work schedules.

3. Provide work direction and review work for accuracy.

4. Develop and facilitate staff training.

5. Guide staff through changes in laws, processes, services or programs.

6. Respond to grievances or special issues.

7. Conduct performance reviews.

8. Draft and monitor Performance Improvement Plans when required.

Manage department Human Services Performance Management Program:

9. Assure department alignment and compliance with the six population outcomes established for county human service agencies by the State-County Results, Accountability, and Service Delivery Reform Act Steering Committee.

10. Assure accurate tracking of data elements required by State or County.

11. Provide monthly updates to Agency Director regarding departmental progress on established measures and outcomes.

12. Produce quarterly department trend report to facilitate the appropriate alignment of fiscal resources.

13. Analyze statistical data and recommend strategies for ongoing improvement.

Plan, design, and implement new programs, services, and initiatives as identified by the Department of Human Services, County Administration, or the Community Services Department:

14. Develop new integrated and community-based supportive services.

15. Lead and facilitate agency project initiatives and workgroups utilizing continuous improvement and other quality management instruments.

16. Coordinate programs for the department, including representing the department or director.

17. Lead and manage processes developed to provide service opportunities, including the use of GIS and other tools to assure suitable community disbursement of resources and coordination of efforts with DHS and County employees to assure initiatives meet all appropriate codes, regulations, and requirements needed for state and federal reimbursement.

18. Identify and develop grant applications for enhanced housing, mental health, chemical health, child welfare, aging, workforce, veterans, or disabled initiatives.

19. Design and prepare qualitative and quantitative studies and reports by utilizing survey methods, designing databases, and collecting and analyzing statistical data.

20. Analyze and evaluate changes in legislation and in community needs by conducting or reviewing needs assessments and other studies, and by consulting with department staff and employees from outside agencies in order to develop program objectives and recommendations for program design.

21. Manage procedures to monitor and assess programs and make recommendations for any needed changes in service delivery or operating policies and procedures.

22. Work in partnership with other department leadership to assure all program and legal requirements are met.

Assist community-based stakeholders and providers with the development of programs needed by the Department to assure that client needs are appropriately met:

23. Manage contracts and contract compliance, including negotiating terms, resolving issues, reviewing compliance, analyzing and reporting outcomes achieved, and making recommendations to other departmental leadership.

24. Represent the department to government and community organizations.

25. Present department initiatives to DHS, MICA, MACSSA or other professional organizations.

26. Testify at the legislature.

Function as a resource to the department on program, policy, rules and regulation issues:

27. Provide professional expertise on complex state and federal policies related to social services, housing, workforce, and veterans.

28. Prepare documentation and requests for County Board action.

29. Manage work groups and project teams.

30. Manage, prepare for, and implement grants, RFPs and proposals to funding sources.

32. Prepare or review statistical, trend and outcome data for budget preparation.

Performs other duties as assigned.

Essential functions: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31, and 32.

WORK ENVIRONMENT Work is sedentary in nature performed within the Government Center or satellite offices and semi-sedentary in some areas of assignment requiring occasional site visits. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions. Must have own means of reliable transportation for business purposes. Individuals operating a motor vehicle for County business must possess a valid driver's license.

Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time. Not all employees in this classification perform all duties listed.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our Supervisors benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50336/Supervisors-Association-Benefit-Synopsis-PDF) .

01

This position requires a Bachelor’s Degree in Public Administration, Social Work, Behavioral Sciences or a closely related field and five (5) years of full-time work experience in human services program administration and delivery of services and two years of progressive executive, supervisory or management experience. A Master’s Degree in Public Administration, Social Work, Behavioral Sciences or closely related field is desirable. Please indicate below whether you possess these minimum qualifications:

+ Yes

+ No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have paid work experience demonstrating knowledge of research, trends, and legislation regarding economic support programs at the local, state and national levels?

+ Yes

+ No

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

Do you have paid work experience demonstrating the ability to implement economic support programs and performance standards?

+ Yes

+ No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have paid work experience developing and managing economic support programs?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have familiarity with state and federal funding and mandates for economic support programs?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have prior work experience supervising a team?

+ Yes

+ No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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