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Job Description

The Practice Administrator provides leadership to the office staff, fostering a positive and collaborative work environment.

Managing the front desk, they are often the first and last person to interact with each visitor. The PA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. As the

point person for the practice, they handle any necessary administrative duties to create a welcoming environment for a better

patient experience and have the skills and knowledge to step into the Front Desk or Medical Assistant role when needed.

Leadership and Management:

• Provide leadership to the office staff, fostering a positive and collaborative work environment

• Implement changes to optimize scheduling, allowing the practice to achieve their goals

• Responsible for doctor’s schedules, new patient allocations

• Ensure that patients are confirmed, and recalls are managed

• Be the point of contact person within the practice

Financial Management:

• Ensure the front desk is collecting all balances: copays and patient balances, making sure we are collecting money

with a smile

• Oversee insurance verification and authorizations are being performed

• Insurance eligibility is being checked, and discrepancies are resolved

• Understand the basics of patient billing and be able to explain balances to patients when needed

• Encourage ancillary services in the practice-ensure that staff and doctors are utilizing the services/products that are

available to them

• Monitor employee time sheets to limit overtime

Operational Oversight:

• Ensure efficient and smooth operations of the practice

• Coordinate staff scheduling to maintain appropriate coverage, considering patient volume and physician availability

• Oversee inventory management by ensuring supplies are ordered at an appropriate level in an appropriate time

frame

• Train new hires entering the practice

Patient Experience and Satisfaction:

• Encourage a patient-centered culture, ensuring exceptional patient experience and satisfaction throughout all

interactions with the practice

• Address patient complaints and concerns promptly, resolving issues to maintain positive relationships and reputation

• Maintain a clean and orderly office environment

• Handle any repairs and maintenance issues in a timely manner

Front Desk Responsibilities

• Greet patients visiting the office upon arrival, as well as say goodbye at their departure

• Be approachable and available to answer any questions and assist with completing the required forms

• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all

patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient

charts

Medical Assistant Responsibilities

• ModMed EMR - Clinical entries

• Prepare and maintain treatment rooms

• Obtain patient medical history, medication and immunization records

• Maintain patient confidentiality, abiding by all HIPAA and OSHA requirements

• Prepare and assist with procedures and treatments as necessary

• Perform sterilization techniques

• Perform an inventory of supplies and equipment, replacing as needed

Compensation: $52-62k.

Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Education & Experience:

• HS Diploma/GED equivalent required

• 4+ years' experience in medical reception preferred

• Knowledge of EMR computerized processes and data entry procedures preferred

Skills and Abilities:

• Ability to multi-task and work in a dynamic environment

• Excellent time management and the ability to prioritize direct patient care

• Ability to remain calm in a busy atmosphere

• Friendly, courteous, and service minded

• Efficient, thorough, and detail-oriented

• Team player with a focus on always improving patient experience

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer

• Must be able to lift to 15 pounds at times