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Job Description

An employer is looking for Customer Support Analyst to sit remotely. You will primarily be tasked with supporting the clients software solution that is utilized to optimize and streamline restaurant operations, food preparation, and dispatch. You will provide support to customers via chat, email, phone while working tickets based on priority. You will diagnose and resolve technical issues related to features, configurations, and systems. Additional tasks will include updating the knowledge base, documenting all resolutions, escalate cases that need involvement from the engineering team and assist with new software upgrades as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2-3 years experience in technical support

Experience in application, platform or SaaS support

SQL experience

JSON and XML experience

Knowledge around APIs and databases Scripting experience