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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The **Service Quality Engineer** will be responsible of Xylem’s Water Solutions & Services (WSS) quality, tools, processes, procedures and initiatives to reduce the Cost Of Poor Quality (COPQ) within the segment’s service. This role will be responsible for quality assurance and warranty management for our products and services. The incumbent will maintain quality standards, drive continuous improvement and partner with cross-functional teams to ensure product/service reliability, customer satisfaction, and regulatory compliance. The Service Quality Engineer plays a critical role in ensuring that manufacturing processes and products adhere to quality standards. This position involves conducting detailed quality inspections, analyzing data to identify trends and areas for improvement, and developing and implementing quality control plans. The Quality Analyst collaborates with cross functional teams to address quality issues, perform root cause analysis, and implement corrective actions.

Responsibilities:

**CORE RESPONSIBILITIES:** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

+ Maintain systems to evaluate, document, and ensure quality processes and practices are implemented across WSS service

+ Evaluate the effectiveness of quality tools, processes, and practices

+ Support quality systems and certifications established under the International Organization for Standardization (ISO) specifically for Medical Devices, FDA, ISO 13485:2016, Health Canada and ISO 9001:2015

+ Lead continuous improvement initiatives to enhance product and service quality and reduce defect rates

+ Oversee procedures to ensure prompt and effective resolution of warranty claims

+ Implement COPQ control strategies and drive initiatives to extend product reliability and lifecycle

+ Ensure all products and processes meet regulatory requirements and industry standards

+ Follow quality programs and systems to support Xylem’s markets and practices

+ Use data insights to make recommendations for process adjustments and product improvements

+ Assist with maintaining quality control metrics in WSS regional responsibility

+ Perform document control changes and reviews

+ Request, investigate, and/or review corrective and preventative actions

+ Assist with repairs or troubleshooting when requested in the region of responsibility

+ Additional duties and responsibilities may be required based on organizational needs

Data Analysis and Reporting:

• Conduct data analysis to identify trends and patterns

• Generate reports on quality metrics and performance

• Communicate findings and recommendations to management and team members

• Collaborate with cross functional teams to improve data accuracy and completeness

Quality Assurance:

• Develop and implement quality assurance protocols and procedures

• Ensure compliance with industry standards and regulations

• Conduct audits and inspections to identify areas of improvement

• Monitor and evaluate quality control processes and procedures

Quality Control:

• Perform inspections and tests on products, materials, and processes

• Identify and document defects and nonconformities

• Investigate root causes of quality issues and implement corrective actions

• Monitor production processes to ensure adherence to quality standards

Process Improvement:

• Analyze current processes and identify areas for improvement

• Develop and implement process improvement initiatives

• Train and educate employees on quality control processes and procedures

• Monitor and measure the effectiveness of process improvement efforts.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

+ Bachelor’s Degree in Engineering, Quality Management, other related fields or

+ 2-3+ experience in quality assurance, quality control, or warranty management

+ Strong knowledge of regulatory and compliance standards

+ Excellent analytical and problem-solving skills with experience using quality management tools and methodologies.

+ Ability to work cross-functionally and communicate effectively with stakeholders

+ Proficiency in Six Sigma, Lean Manufacturing, or related quality certifications

+ Strong project management skills and attention to detail

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation