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Job Description

We are seeking a highly responsive and empathetic Call Center Representative to join our fast-paced communications team. Key responsibilities:

Patient Status Monitoring: Check on patients, including those in the emergency room, and confirm their status and room

Customer Service: Handle inbound calls from patients and hospital staff, providing accurate and empathetic assistance.

Message Coordination: Share messages between departments and manage paging calls promptly.

Follow-Up Support: Assist established patients with Duke Health who have follow-up questions or concerns.

Information Management: Ensure accurate documentation and timely communication of patient updates.

Shift:

Saturday, Sunday, and Monday 6:30 am-7:30 and

Thursday : flex day 3pm-7pm

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-1 year of Call center experience

-Customer Service background

-Highly empathetic