• Patient Experience Manager 1

    Sodexo (Richmond Heights, MO)


    Role Overview

    **Sodexo** is seeking a **Patient Experience Manager** at **SSM Health St. Mary's Hospital** located in **Richmond Heights, MO.** This strategic leadership role will oversee customer experience for the food and environmental services departments at this hospital

    What You'll Do

    + improve and maintain high-level of patient experience with the patient room service dining program

    + rounding with patients and nurses to promote and improve patient satisfaction

    + help develop and train frontline teams and supervisors

    + help oversee department safety and sanitation

    + ensure operating standards meet and exceed benchmarks

    + engage with patients, guests, staff, and nurses

     

    What We Offer

     

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

     

    + Medical, Dental, Vision Care and Wellness Programs

    + 401(k) Plan with Matching Contributions

    + Paid Time Off and Company Holidays

    + Career Growth Opportunities and Tuition Reimbursement

     

    More extensive information is provided to new employees upon hire.

    What You Bring

    + leadership experience in the customer service, hospitality, and/or services industry

    + exceptional interpersonal skills and a passion for providing exceptional customer service

    + proven ability to meet and exceed the needs and expectations of customers, guests, patients, or clients

    + process improvement experience

     

    Who We Are

     

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

     

    Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

     

    Qualifications & Requirements

     

    MinimumEducation Requirement - Associate's Degreeor equivalent experience

     

    MinimumManagement Experience - 2 years

     

    MinimumFunctional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

     

    **Location** _US-MO-RICHMOND HEIGHTS_

    **System ID** _984430_

    **Category** _General Management_

    **Employment Status** _Full-Time_

    _Exempt_

    **Posted Range** _$47300 to $71390_

    **Company : Segment Desc** _HOSPITALS_

     

    _On-Site_