• Patient Services Associate

    University of Michigan (Ann Arbor, MI)


    Patient Services Associate

    How to Apply

    A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

    Job Summary

    + The Radiology Department at Livonia Center for Specialty Care (LCSC) is currently hiring for the position of Patient Services Associate. As a vital member of our team, you will play a crucial role in providing frontline support for our patients.

    + This position involves checking in and prepping patients, handling incoming calls, scheduling appointments, processing payments, and ensuring patients complete necessary documentation.

    + The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients and co-workers.

    Responsibilities*

    + Accurately verify patient information, including demographic details, medical history, and insurance coverage.

    + Maintain patient confidentiality and adhere to HIPAA guidelines.

    + Accurately check patients in/out and process credit card payments.

    + As needed, assist patients with completing their questionnaires.

    + Assist call centers, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.

    + Coordinate and schedule Radiology exams.

    + Walk patients to and from the appropriate changing areas. This can also include maneuvering patients in wheelchairs.

    + Accurately enter patient, study, and physician information into patient's charts.

    + Assist and direct patients as needed for the following imaging modalities: General Imaging, Ultrasound (US), Computed Tomography (CT), Bone Density, and Mammography.

    + Upload images from a CD.

    + Accurately record and forward phone messages.

    + Consistently uphold the Radiology Gold Standard and Customer Service guidelines.

    + Ability to work independently and collaboratively in an ever-changing and potentially stressful environment.

    + Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.

    + Unload, lift and stock linens, oral contrast bottles, and office supplies.

    + Maintain a clean work area in compliance with Joint Commission standards.

    + Train other new-hires and co-workers as needed.

    + Performs other clerical duties as directed by lead, supervisor, or manager.

    Required Qualifications*

    + High School diploma or equivalent.

    + 1+ year/s of customer service experience.

    + Basic computer skills

    + Ability to Multitask in a fast-paced, multidisciplinary clinical setting.

    + Demonstrated strong oral and written communication skills.

    + Demonstrated organizational skills and attention to detail.

    + Excellent attendance record.

    + Demonstrated enthusiasm, dependability, initiative, and ability to prioritize.

    Desired Qualifications*

    + Previous experience in Radiology, a related position, or a health care environment.

    + Familiar with UMHS policies and procedures

    + Experience with Epic/MiChart and Microsoft Office tools.

    + Familiar with basic medical terminology.

     

    Work Schedule

     

    Monday-Friday, rotating shifts between 7a-5:30p.

     

    Work Locations

     

    Livonia Center for Specialty Care

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    270454

     

    Working Title

     

    Patient Services Associate

     

    Job Title

     

    Patient Services Associate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM Livonia Radiology

     

    Posting Begin/End Date

     

    10/31/2025 - 11/07/2025

     

    Salary

     

    $43,056.00 - $62,462.40

     

    Career Interest

     

    Radiology

     

    Service Employees Intl Union (SEIU)