"Alerted.org

Patient Care Technician

Job Summary

Assist technologists in performing radiology examinations, including positioning patients, starting IVs, lifting, moving, and pushing wheelchairs and stretchers. Additionally, the Patient Care Tech Associate (PCTA) could draw up, administer IV contrast, and dispense oral contrast for imaging exams as needed. The role will also provide clerical services in an outpatient setting while delivering excellent customer service to patients and providers.

Responsibilities*

**Customer Service/Support/Communication** :

1. Exhibit consistent, positive, supportive attitudes, behaviors, and words.

2. Communicate in an appropriate tone with patients, co-workers, staff, faculty, and management.

3. Address both positive and negative feedback through appropriate channels.

4. Be pleasant, courteous, polite, and helpful to others.

5. Provide comfort measures for patients, including blankets and pillows.

6. Receive and assist patients and other customers.

7. Follow customer service guidelines and maintain a helpful demeanor.

8. Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.

9. Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.

Assist Technologist

1. Help lift/move/position patients as necessary for examinations.

2. Monitor patient to ensure patient safety.

3. Retrieve supplies/equipment necessary for procedure.

4. Remain focused on case until examination is completed.

5. Ensure the correct patient is getting the correct procedure using the 'Time Out' procedure.

6. Review the questionnaire with the patient to ensure patient safety for the procedure.

7. Receive and carry out instructions accurately regarding patient care and operations.

8. Communicate observations/concerns about a patient's condition or safety to the technologist.

9. Start IVs, when necessary and administer x-ray contrast for patients' CT.

10. Must understand radiation safety principles and complete the necessary Cornerstone modules on this topic.

11. . Must have a basic understanding of anatomy to position the patient accordingly for different types of imaging studies.

MiChart Support

1. Proficient with entering patient information into the Radiant system.

2. Knows how to arrive, begin, and complete a study in Radiant.

3. Knows how to enter allergies into MiChart and Radiant system.

4. Knows how to document IV placement in MiChart.

5. Knows how to look up patient labs in MiChart.

6. Receive, relay, and document verbal, written, and electronic orders in the patient's medical record.

Equipment/Supply Maintenance

1. Report equipment malfunctions to manager/supervisor/charge technologist.

2. Clean rooms and equipment as necessary.

3. Stock rooms with linen and necessary supplies.

4. Check emergency equipment daily.

5. Stock the IV room and all carts.

Patient Transportation

1. Transport adult/pediatric patients when necessary, utilizing transfer boards, patient lift, and/or wheelchairs.

2. Clean transportation equipment before and after patient use

Clerical Support

1. Answer phones and direct inquiries to the technologist.

2. Utilize proper telephone skills in directing and transferring incoming calls.

3. Perform Check-In and receive patients into the Radiology department, utilizing security cameras and after-hours procedures when needed.

4. Accurately enter patient, study, and physician information into the Epic/Radiant system.

5. Maintain and update manuals with process and workflow changes.

6. Coordinate and schedule Radiology procedures.

7. Perform chaperone duties as required.

8. Adhere to high standards of teamwork by being adaptable and flexible.

9. Consistently share information and resources with others.

10. Ability to work independently in an ever-changing and potentially stressful environment.

11. Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

12. Promote personal comfort and convenience of patients and families by routinely checking their needs.

Assists with onboarding processes and all other related Radiology duties as needed.

Required Qualifications*

1. High School diploma or equivalent.

2. BCLS certified.

3. Knowledge of Medical Terminology.

4. Excellent interpersonal communication skills.

5. 2 years of patient care experience.

6. Excellent organizational skills.

7. Basic Anatomy knowledge.

Desired Qualifications*

1. Radiation Safety knowledge.

2. Venipuncture experience.

3. Knowledge of aseptic techniques, infection control, and universal precautions.

4. Medical terminology and experience preferred.

5. Maintain proper attendance.

Work Schedule

Every Weekend, Saturday & Sunday 7am-11pm

Work Locations

BCSC

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270484

Working Title

Patient Care Technician

Job Title

Patient Care Technician

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Part-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM BCSC Radiology

Posting Begin/End Date

10/31/2025 - 11/07/2025

Salary

$43,056.00 - $62,462.40

Career Interest

Service Employees Intl Union (SEIU)