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Dedicated Account Manager
- Access Dubuque (Dubuque, IA)
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Dedicated Account Manager
Tucker Freight Lines
1 Positions
ID: 554130714
Posted On 10/30/2025
Job Overview
The Dedicated Account Manager will oversee a single, high-value customer relationship while dispatching its dedicated drivers. This individual will act as the primary point of contact, ensuring operational excellence, customer satisfaction, and continued growth within the assigned account. This position requires the ability to independently resolve transactional questions and problems with minimal supervision.
Duties/Responsibilities:
+ Serve as the primary point of contact for the dedicated customer, ensuring clear communication, prompt response, and exceptional service.
+ Build and maintain a strong partnership through consistent, positive interactions and a deep understanding of the customer’s business needs and goals.
+ Accurately & efficiently enters customer orders
+ Provides timely order status updates to customers
+ Understands customer needs and demands to proactively manage supply chains and minimize delays.
+ Analyzes and creatively resolves issues related to order entry concerns.
+ Engages in a professional and collaborative manner with internal team members.
+ Provides feedback and ideas to create better efficiency and processes.
+ Drive growth opportunities within the assigned customer account by identifying areas for expanded service or value-added solutions.
+ Develop and sustain strong relationships with key stakeholders and decision-makers within the customer organization.
+ Act as the customer advocate within Tucker Freight Lines, ensuring their priorities are clearly represented and consistently met.
+ Lead and support a team of professional CDL Class A drivers.
+ Develop strong, trust-based relationships with drivers through consistent communication, professionalism, and mutual respect.
+ Coordinate and dispatch drivers to ensure timely pickup and delivery of freight.
+ Monitor and track driver performance and load status to ensure on-time service and proactively resolve any issues.
+ Additional duties as assigned.
Required Skills/Abilities:
+ Proven experience in account management, customer service, or logistics/supply chain operations (transportation industry preferred).
+ Proficiency in computer programs such as Microsoft word, excel, etc.
+ Excellent organizational, written, and verbal communication skills
+ Must be a self-starter and have a positive, “can-do” attitude
+ Embraces teamwork and appreciates problem-solving in group environments
+ Ability to multi-task in a fast-paced environment
Military Veteran's encouraged to apply!
Primary Contact
1664549089004
Human Resources
,
563-239-9313
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details
Categories
Customer Service
Environmental/Quality Assurance/Safety
Information Technology/Telecommunications
Management/Executive
Shipping/Warehousing
Transportation
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$55,000 - $70,000 per year
Qualifications
Education
High School/GED
Company ID
1298
Job REQ #
554130714
\# Positions
1
Start Date
20251030
End Date
20251130
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Tucker Freight Lines
About the Company
Based in Dubuque, Iowa we are the leaders of Dry Van and Open Deck freight hauling. Founded in 1956 with the name Art Pape Transfer and now known as **Tucker Freight Lines.** AJ and Sauny Tucker (Owners) continue to grow the business while serving our customers with the highest degree and keeping our drivers happy and well taken care of. We are a family owned and professionally managed business and believe our people are our greatest asset.
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