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Details

**Open Date** 10/30/2025

**Requisition Number** PRN16503N

**Job Title** Program Assistants

**Working Title** Membership Assistant

**Career Progression Track** S00

**Track Level** S2 - Intermediate

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Type** Non Benefited Staff / Student

**Temporary?** No

**Standard Hours per Week** 19

**Full Time or Part Time?** Part Time

**Shift** Day

Work Schedule Summary

Part-time, days

**Is this a work study job?** No

**VP Area** President

**Department** 00340 - Red Butte Garden & Arboretum

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $17.00 - $19.00, depending on experience

**Close Date** 12/31/2025

**Priority Review Date (Note - Posting may close at any time)** 12/31/2025

Job Summary

Red Butte Garden & Arboretum ( RBGA ) is one of the largest botanical gardens in the Intermountain West and together with the University of Utah, is the State Arboretum of Utah. We are located on 100 acres in the foothills on the eastern edge of the University of Utah campus. The Garden has welcomed guests since 1985 and consists of over 21 acres of developed gardens and five miles of hiking trails winding through an extensive Natural Area. The Garden: which is community-funded; is renowned for its numerous plant collections, display gardens, 590,000 springtime blooming bulbs; including a vast collection of daffodils; gorgeous private event spaces, a world-class

outdoor concert series, and award-winning horticulture-based educational programs.

Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.

https://commuterservices.utah.edu/uta/

https://commuterservices.utah.edu/campus-shuttle/

https://www.redbuttegarden.org/directions/

Responsibilities

The Membership Assistant is responsible for supporting membership operations, including processing letters and acknowledgements, overseeing membership inbox and answering member inquiries via phone and email. Coordinating with the Membership Manager, the Membership Assistant oversees donation requests and waivers. Working with the operations team, the membership assistant will support data reconciliation and CRM data quality. Assistant activities include but are not limited to:

+ Reviews acknowledgement data for all members except concert donor club and performs regular system updates.

+ Oversees membership inbox, answering wide range of member related questions including digital cards. member benefits, the Red Butte Garden Outdoor Concert Series Member Presale, and online accounts. Inquiries may lead to system updates, such as removal of payment information, duplicate accounts, and changes to membership information.

+ Provides feedback on draft communications and newsletters. May oversee updating membership communications in the future.

+ Processes payments for memberships and upgrades; processes refunds under direction of Manager.

+ Assists in departmental reconciliation process, utilizing both excel and manual processes (e.g. comparing data rows line by line), with guidance and assistance the Advancement Operations Officer.

+ Oversees donation requests from nonprofits, including Wellness Pass fee waiver requests. This includes nonprofit research, creation of donation certificate and managing communication with requesting organizations.

+ Supports the annual batch processing of memberships for volunteers, staff, and Board Members, with guidance and assistance the Advancement Operations Officer.

+ Performs various data hygiene tasks as needed, such as running existing system queries, updating spreadsheets, and researching missing and bounced member emails.

This is an Intermediate Level position in the Support track.

Job Code: S23722

Grade: S14

Minimum Qualifications

**EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

**Program Assistant,, II:** Requires at least 1 year of related experience.

Preferences

Preferences:

+ Affinity for Red Butte Garden and botany

+ Strong written and verbal communication skills

+ Self-motivated; Ability to generate ideas

+ Team player; Willing and able to collaborate with others

+ Budget-conscious

+ Proficient with Microsoft Office and Outlook

+ Salesforce (Unite)/Altru experience – or willingness and ability to master the use of complex database systems

Special Instructions Summary

Additional Information

_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_

_Director/ Title IX Coordinator_

_Office of Equal Opportunity and Affirmative Action ( OEO /AA)_

_383 University Street, Level 1 OEO Suite_

_Salt Lake City, UT 84112_

_801-581-8365_

[email protected]_

_Online reports may be submitted at_ **oeo.utah.edu**

_For more information:_

https://www.utah.edu/nondiscrimination/

_To inquire about this posting, email:_

[email protected]

_or call 801-581-2300._

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

_https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._