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Description

Job Description

We are seeking a highly organized and detail-oriented Supply Counter Administrator who is responsible for providing front-line support to customers through service inquiries, requests, or reported issues related to office and field supplies. This role plays a key part in ensuring prompt corrective action, which may involve issuance, repair coordination, returns, or field servicing of supplies. The administrator also manages office supply inventories and oversees the distribution of supplies to internal customers, ensuring accurate tracking and replenishment.

**Primary Responsibilities** :

+ Respond promptly and professionally to customer service inquiries and requests related to supplies.

+ Determine and initiate the appropriate action, including issuance, repair, return, or field service coordination.

+ Maintain oversight of office supply inventories, ensuring accurate recordkeeping and stock levels.

+ Issue supplies to internal customers, maintaining detailed tracking logs or systems.

+ Interact directly with procurement buyers to coordinate timely supply replenishments.

+ Monitor usage trends and suggest reorders or stock adjustments as needed.

+ Maintain cleanliness and organization of the supply area or counter.

+ Ensure compliance with internal policies and procedures related to supply issuance and inventory control.

Basic Qualifications

+ TS/SCI w/ Poly Clearance is required

+ High school diploma or equivalent.

+ 1–3 years of prior relevant experience in a customer service, technical support, or product support role.

+ Demonstrated experience resolving customer service inquiries and problems effectively.

+ Ability to take corrective action, including coordinating repairs, returns, or field servicing.

+ Strong organizational skills, including experience maintaining records, logs, and service documentation.

+ Effective verbal and written communication skills.

+ Proficient in basic computer applications, including Microsoft Office and CRM systems.

+ Ability to follow standard procedures and adapt slightly when needed to resolve routine issues.

+ Comfortable working under moderate supervision and managing day-to-day tasks reliably.

Preferred Qualifications

+ Experience in technical support, help desk, or product support roles.

+ Familiarity with standard operating procedures (SOPs) and the ability to develop or update service guides and repair protocols.

+ Working knowledge of CRM or case management systems (e.g., Salesforce, Zendesk).

+ Experience in report writing and maintaining service records for audits or process improvement.

+ Understanding of business process improvement practices and ability to contribute suggestions for service enhancements.

+ Proven ability to troubleshoot and resolve product-related issues without predefined solutions.

+ Knowledge of order processing and transaction management in a service environment.

+ Exposure to change management processes, especially in customer-facing operations.

+ Ability to communicate and collaborate with cross-functional teams to escalate and resolve more complex issues.

+ A customer-first mindset, with a track record of maintaining customer satisfaction and loyalty.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

June 16, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $34,450.00 - $62,275.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00161133

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.