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Position Summary...

This role is based on site in Bentonville, AR. Please only apply if open to relocation.

Want to help lead the way in redefining how we shop online? The Senior Manager – Site Merchandising, Business Operations is a critical leader in enhancing our site’s performance and driving a frictionless customer experience.  This person will set the bar for eCommerce business performance, initiative prioritization and operational excellence, by improving the agility and focus of the Site Merchandising team.  They will help define and improve OKRs, drive transparency around performance, inform and influence the tech roadmap and requirements, and identify opportunities and scalable best practices.

What you'll do...

You’ll sweep us off our feet if:

+ You bring hands‑on site merchandising experience such as category exposure, shelf/page building, promo techniques, campaigns/events, onsite messaging and can translate best practices across verticals.

+ You have an incredible focus on operational excellence and can identify efficiencies through clear metrics and dashboards—raising quality while reducing cycle time and rework.

+ You lead by influence, building trust quickly across Category Site Merch, Analytics, Marketing, and other cross-functional partners.

+ You have project/program management chops—facilitating independently, aligning many stakeholders, and bringing clarity in ambiguity.

+ You’ve optimized large‑scale support operations (e.g., offshore/BPO) through intake/queue design, SLAs, QA, and playbooks.

+ You’re a data‑driven problem solver who turns insights into action; comfortable with Tableau, SQL, and advanced Excel.

You’ll make an impact by:

+ Monitoring site health via key metrics and dashboards; surfacing opportunities that improve discoverability, conversion, and revenue.

+ Operating with excellence—codifying best‑in‑class workflows, SOPs, and guardrails for page/shelf builds and site messages; coaching teams on adoption.

+ Structuring complex problems and driving cross‑vertical initiatives from intake through launch; maintaining timelines, RAID logs, and action trackers.

+ Partnering as a strategic operator with internal teams to scale governance, standards, and continuous improvement across Site Merch.

+ Informing tooling and automation with Product/Tech to remove manual steps and accelerate execution (kept general—no tool naming).

+ Optimizing support operations by improving triage, queue/tier design, macros/templates, QA, and SLA adherence for a large offshore/external team supporting all SBUs.

Minimum Qualifications

+ Bachelor’s degree in business, information systems, or related field and 5+ years’ experience in eCommerce site merchandising/site operations or a related area.

+ Demonstrated hands‑on site merchandising (shelf/page building, promotions/campaigns, site messages) and project/program management experience leading through influence.

+ Proven process design & improvement experience; practical Lean/Six Sigma exposure (methods such as DMAIC, root‑cause, value‑stream mapping).

+ Strong analytical skills: Tableau, SQL, advanced Excel.

+ Individual contributor role; excels at cross‑functional leadership without direct reports.

Preferred Qualifications

+ 8 years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, Analytics or related field

+ Master’s degree in business or related field

+ Lean/Six Sigma Green Belt

+ Strong customer obsession focused on building the right site experience for our customer

+ Strategic mindset with ability to tackle complex and ambiguous problems

+ Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement

+ Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary

+ Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.