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Position Summary...

Reimagine Membership. Redefine Retail.

At Sam’s Club, we’re transforming what membership means. From seamless digital shopping to value-packed services, our mission is to create experiences members can’t live without.

We’re seeking a Group Director of Experience Strategy & Innovation to lead the charge in shaping the future of member-facing journeys. You’ll bring bold ideas to life, designing connected experiences across online, membership lifecycle, and services — ensuring every moment delivers value and delight.

What you'll do...

I’m thrilled to share an exciting leadership opportunity — we’re hiring a **Group Director, Experience Strategy & Innovation** at our HQ, in beautiful Bentonville, to help shape the future of **Online Experience, Membership Lifecycle, and Member Services.**

At Sam’s Club, we’re redefining what membership means. Our Experience Strategy organization sits at the intersection of **design, business, and technology,** orchestrating how millions of members and associates experience value, trust, and delight every day — across clubs, digital channels, and beyond.

As our new Group Director, you’ll work closely with me to:

+ Lead multiple **Experience Squads** focused on transforming how members engage, shop, renew, and discover services.

+ Partner with incredible leaders across product, engineering, and business to bring **end-to-end member journeys** to life.

+ Shape the **strategic frameworks, culture, and playbooks** that define how experience strategy drives measurable business growth.

If you’re a design and strategy leader who thinks in **outcomes at scale and human moments** , this role is for you. You’ll have the scale of Walmart, the entrepreneurial spirit of Sam’s Club, and the creative freedom to reimagine what membership can be.

Let’s build experiences our members can’t imagine living without. 💙

\#ExperienceStrategy #DesignLeadership #Sam’sClub #Innovation #Hiring #ExperienceDesign #ServiceDesign #MembershipExperience

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 8 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 10 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

5 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.