• Senior Director, Claims Management

    Walmart (Bentonville, AR)


    Position Summary...

     

    What you'll do...

     

    The Senior Director, Walmart Claims Services Strategy and Transformation,** is responsible for the strategic direction, operational excellence, and transformation of the Claims Services department. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmart's business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development. You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence. **About Walmart Claims Services Team at Walmart** Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service. **What you'll do:** **An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation.** **Key Responsibilities Include:

     

    + Managing and processing a wide range of claims, including general liability, property, and insurance claims.

    + Implementing best practices and innovative solutions to streamline claims operations and improve outcomes.

    + Ensuring compliance with industry regulations and Walmart's internal standards.

    + Collaborating with business partners to identify opportunities for process improvement and cost savings.

    + Providing exceptional service to associates, customers, and partners throughout the claim's lifecycle.

    Program Definition & Management

    + Define and implement program strategies impacting the entire claims domain, incorporating business requirements and priorities.

    + Set goals, stage gates, critical delivery paths, and key deliverables for large-scale, cross-functional claims and transformation programs.

    + Prepare benefits realization plans and ensure alignment with organizational objectives.

    Program Estimation & Risk Management

    + Identify and allocate internal and external resources for program success.

    + Anticipate risks and challenges, communicate proactively with stakeholders, and develop scenario-based corrective actions.

    + Define and track performance measures and milestones, generating improvement plans as needed.

    Stakeholder Influence & Consensus Building

    + Build consensus in sensitive situations, presenting conflicting perspectives constructively.

    + Confidently present to organization-wide audiences, leveraging data, analytics, and financial acumen.

    + Serve as a trusted advisor, influencing stakeholders to take necessary actions and coaching others in effective communication.

    Financial Management

    + Create, manage, and monitor program budgets for multiple initiatives.

    + Oversee delivery schedules, cost expenditures, and manage delays with stakeholders.

    + Project ROI and define financial performance metrics for programs.

    Program Monitoring & Control

    + Define performance objectives and metrics for tracking program completion across claims products and domains.

    + Engage with business partners to design and monitor program success metrics.

    + Make proactive decisions regarding program risks, forecasts, budgets, and milestones.

    Business Operations

    + Analyze business performance and trends, including competitors, customers, and partners.

    + Participate in organizational strategy development and demonstrate how the function contributes to results.

    + Build business cases for major initiatives using economic, financial, and organizational data.

    Technology & Industry Awareness

    + Maintain current knowledge of insurance, claims processing, and TPA industry trends, regulations, and best practices.

    + Participate in developing domain strategy with executive leaders.

    + Evaluate and validate business cases for projects and initiatives.

    + Approve strategies, initiatives, and projects, and contribute to strategic decision-making.

    + Model industry practices best and engages externally to build Walmart's brand.

    Leadership & Talent Development

    + Attract, develop, and retain a highly skilled and engaged workforce.

    + Support mentorship, workforce development, and succession planning.

    + Foster a culture of integrity, ethics, and compliance, supporting Walmart's values and Open Door Policy.

    Community & Partnership Engagement

    + Lead key community outreach and involvement initiatives.

    + Engage stakeholders in the development and execution of business plans.

    Key Skills

    + Claims Operations & Transformation

    + Program Management

    + Financial Management

    + Influencing Skills

    + Business Strategy

    + Effective Communication

    + Industry & Regulatory Knowledge

    Leadership Expectations

    + Respect the Individual: Build high-performing, inclusive teams; foster a culture of belonging; develop talent.

    + Act with Integrity: Model Walmart values; ensure compliance; act as a servant leader.

    + Serve Customers and Members: Deliver business results with a customer-first mindset; leverage data and analytics.

    + Strive for Excellence: Drive continuous improvement; support innovation and digital transformation.

    Physical Activities

    + Read and verify information, often in small print.

    + Communicate effectively in person and via telecommunications.

    + Create and present documents and reports.

    + Observe associate, customer, or supplier behavior.

    + Present information to groups and individuals.

    Travel Requirements

    + Domestic travel required, including extended overnight stays **.**

    **Minimum Qualifications:** Bachelor's degree in a relevant field (e.g., Business, Insurance, Risk Management, Computer Science, Engineering, Finance, Project/Program Management) and 8 years' experience in claims management, project/program management, or operations. **Preferred Qualifications:** Master's degree in a relevant field and 7 years' experience in claims management, project/program management, or operations 3. Demonstrated leadership experience running a TPA (Third Party Administrator) processing insurance and general liability claim . Current knowledge of industry trends, regulations, and best practices in claims and TPA operations. Experience in creating inclusive digital experiences, assistive technologies, and digital accessibility best practices.

     

    At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

     

    For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

     

    The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

     

    - Stock

     

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    Minimum Qualifications...

     

    _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

     

    Option 1: Bachelor’s degree or related area and 4 years’ experience in insurance claims or related area.

     

    Option 2: 6 years’ experience in insurance claims or related area.

     

    Preferred Qualifications...

     

    _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

     

    Customer Service

     

    Primary Location...

     

    905 Customer Dr, Bentonville, AR 72716, United States of America

     

    Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

     

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.