• Help Desk Specialist II (HDS II) (TS, w/ SCI…

    RedTrace Technologies Inc (Washington, DC)


    SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY

    *POSITION REQUIRES US CITIZENSHIP*

     

    Position Title: Help Desk Specialist II (HDS II)

     

    Salary Range: $55,000 - $65,000 based on experience

    Position Description:

    The Help Desk Specialist II will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support.

    Performance shall include:

    + Software installation and support of commercial software and related upgrades

    + Update solutions database with applicable resolutions

    + Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

    + Monitors and enforces all IT policies and procedures

    + Assist with setting up new users in IDAM and multiple level security LDAP profiles

    + Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

    + Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

    Qualifications:

    Required:

    + 5+ years of experience in information technology or a related field

    + Bachelors degree in Computer Science, Information Technology or equivalent experience (4 years)

    + Must meet position and certification requirements outlined in DoD Directive 8140/8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

    + 10%-25% Travel

    Desired:

    + SAP experience

    Security Clearance:

    + TS with SCI eligibility

    + Eligibility for access to Special Access Program Information

    + Willingness to submit to a Counterintelligence polygraph

    Employee Benefits:

    + Competitive salary for well qualified applicants

    + 401(k) plan

    + Annual performance bonus

    + Certification and advanced degree attainment bonuses

    + Student Loan / Tuition reimbursement

    + Health Care Insurance (medical, dental, vision)

    + Up to four weeks of paid vacation

    + 11 Federal Holidays, and 3 Floating Holidays

    + Team bonding events

     

    RedTrace Technologies is an EOE employer

     

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