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RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a remote Implementation Analyst to join our Professional Services team, so that we can deliver seamless, high-quality implementations of RLDatix solutions to our global healthcare customers. The Implementation Analyst will lead and execute customer onboarding, configuration, and delivery projects to ensure successful product adoption, on-time go-lives, and exceptional client satisfaction.

How You’ll Spend Your Time

+ Manage SaaS implementation projects end-to-end—from initiation through go-live—to deliver customer-ready solutions on time and within scope.

+ Collaborate with clients to gather requirements and configure the solution in order to meet unique business processes and workflows.

+ Guide customers in preparing and submitting data needed for migration and validate that data post-import to ensure accuracy.

+ Coordinate with cross-functional teams across Sales, Product, and Support in order to maintain alignment, resolve issues, and ensure a smooth handover.

+ Deliver exceptional customer experiences that contribute to team goals of 75% utilization, 100% post-project survey completion, and a 95% CSAT rating.

What Kind of Things We’re Most Interested in You Having

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+ Proven uccess in delivering full-cycle software implementations from requirements gathering through go-live and post-project review.

+ In-depth knowledge on how to configure, test, and deploy SaaS solutions to align with client operational needs.

+ Ability to work virtually across the U.S. with cross-functional internal and client teams.

+ Sincere interest in helping healthcare organizations improve efficiency, compliance, and contract visibility through technology.

+ A knack for working collaboratively, independently, and proactively within a fast-paced, customer-focused environment.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration