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Job Description:

Are you passionate about enhancing the healthcare experience for patients and consumers alike? We are seeking talented and motivated Application Systems Analysts to join our fast-paced, collaborative team. In this role, you’ll have the opportunity to shape innovative solutions by focusing on products and workflows that impact both clinical staff and patients directly.

As an Application Systems Analyst, you’ll be at the forefront of continued learning—developing deep expertise in leading technologies such as MyChart, Welcome, Hello World, Telehealth, and Online Scheduling. You’ll maintain up-to-date certifications and understanding of key products and activities, while working closely with your teammates to drive improvements in patient and consumer engagement. If you thrive in environments that value teamwork, problem solving, and continuous growth, we encourage you to apply and help us deliver exceptional experiences across every touchpoint in healthcare.

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management).

_We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington._

The Senior Analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for a variety of healthcare applications and their associated technologies throughout their lifecycle, including selection, implementation, support, archival, and decommissioning. Additionally, the Senior Analyst may manage small to mid-sized projects related to these applications and technologies, contributing to project planning and execution.

The Senior Analyst is also expected to mentor other analysts and contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning. Essential functions are performed independently under minimal supervision.

Essential Functions:

- Document and recommend workflow changes and technical/functional designs to support business requirements.

- Partner with external vendors to support third-party applications, including integration, implementation, support, and troubleshooting.

- Resolve common and complex issues, incidents, and problems according to agreed service levels and departmental standards.

- Serve as Project Manager for mid-sized projects with multiple teams.

- Perform quality reviews of team builds.

- Collaborate with peers, internal and external stakeholders, and vendors.

- Adhere to documentation and change management standards.

- Develop and participate in training and knowledge-based materials for peers, end-users, and other team members.

- Oversee the configuration of electronic and mechanical hardware with software products to meet client specifications.

- Understand and develop business reporting needs for end-users.

- Participate in on-call and command center responsibilities.

- Develop and maintain comprehensive testing plans and scripts to verify system outputs and integrity.

- Attend and participate in team, project, and department meetings to enhance information flow.

- Work with requestors to understand problems, establish clear project objectives, and complete business case documentation.

- Assist stakeholders in completing ROI, benefit plans, KPIs, and other measures, if applicable.

- Aggregate resource group forecasts to roadmap new projects for subcommittees/workgroups, ensuring resource availability and alignment with strategies.

- Aggregate equipment/hardware/data connection forecasts and map new construction/reconstruction projects, create cost estimates and comparisons, and assist with application assessments, if applicable.

- Provide Capital Planning with equipment and infrastructure cost information, and lead the procurement and coordination of DTS equipment for construction and reconstruction projects. Supply field teams with lists and mapping of equipment and data connections for projects, if applicable.

Skills:

- Proficiency in Microsoft Office Suite programs, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.

- In-depth business and application knowledge and experience.

- Knowledge of system analysis and operating systems.

- Ability to assess needs and determine the best approach through documentation.

- Skilled at defining problems and collecting data to draw valid conclusions.

- Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, or governmental regulations.

- Ability to write reports, correspondence, and process documents.

- Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the public.

- Demonstrates knowledge of project management and control.

- Epic MyChart Certified in one or more of the following: MyChart, Cadence, Welcome, Bedside, Hello World, Care Companion, Cheers (CRM), Epic Submitted App, Strings Manager - version Feb 25

- Experience with Service Now change management and incident response

Qualifications:

- EDUCATION: Bachelor's degree in information technology, healthcare, business, or a related field, or actively working towards a Bachelor's degree with nine years of professional experience. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval.

- EXPERIENCE: Four (4) years of work experience, or actively working towards a Bachelor's degree with six years of experience in related areas.

- CERTIFICATIONS: Epic MyChart Certified in one or more of the following: MyChart, Cadence, Welcome, Bedside, Hello World, Care Companion, Cheers (CRM), Epic Submitted App, Strings Manager - version Feb 25

Physical Requirements:

Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands

• See and read computer monitors and documents

• Remain sitting or standing for long periods of time to perform work

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$39.57 - $62.29

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.