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Job Summary:At MaineGeneral Health, we’re seeking a strategic, hands-on leader to oversee our full revenue cycle operations. As a member of our leadership team, you’ll help shape the systems, processes, and performance that sustain our mission-driven commitment to delivering high-quality, compassionate care to our community.

Job Description:

What You’ll Do:Reporting to the Chief Financial Officer, the Senior Director of Revenue Cycle provides strategic oversight and leadership across all areas of the revenue cycle — ensuring integrity, efficiency, and alignment with MaineGeneral’s financial and operational goals. You’ll bring both strategic vision and operational depth to optimize performance, strengthen processes, and lead a high-performing team committed to continuous improvement.

Revenue Cycle Leadership & Strategy

+ Direct all revenue cycle functions, including patient access, billing, charge capture, denials, and collections.

+ Drive strategies to improve cash flow and key metrics such as clean claim rate, days in AR, and net collection rate.

+ Deliver regular, data-driven reporting and analysis to senior leadership on trends, results, and opportunities for improvement.

Payor Relations & Compliance

+ Maintain deep expertise in payor contracts, reimbursement methodologies, and regulatory requirements.

+ Ensure compliance with all billing and reimbursement standards while optimizing reimbursement and resolving escalated payor issues.

Denials & Appeals Management

+ Lead a comprehensive denials program focused on reducing denial rates, recovering lost revenue, and identifying root causes.

+ Oversee timely, accurate appeals in partnership with clinical and coding teams, monitoring trends to drive proactive improvements.

Operational Excellence & Innovation

+ Champion data analytics and emerging technology to enhance accuracy, transparency, and efficiency across all revenue functions.

+ Oversee departmental budgets, internal controls, and audits to maintain fiscal accountability and operational integrity.

Team Leadership & Collaboration

+ Lead, mentor, and develop a talented team of revenue cycle professionals, fostering collaboration, accountability, and growth.

+ Partner with finance, clinical, and operational leaders to align goals, streamline processes, and strengthen enterprise-wide performance.

What You Bring:

+ Bachelor’s degree in Business Administration, Finance, Healthcare Management, or related field required; Master’s degree preferred.

+ Ten (10) years of progressive leadership experience in healthcare revenue cycle management, including billing, collections, and denials oversight.

+ Demonstrated success improving clean claim rate, days in AR, denial rate, and net collection rate.

+ Deep understanding of payor requirements, contracts, and reimbursement methodologies.

+ Proven ability to lead cross-functional teams and drive operational transformation in complex healthcare environments.

+ Exceptional communication, analytical, and relationship-building skills.

+ Familiarity with Epic or comparable revenue cycle platforms preferred.

Scheduled Weekly Hours: 40

Scheduled Work Shift:

Job Exempt: Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

+ We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

+ Employees have access to industry-leading leave for new parents.

+ A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ Tuition Reimbursement is available to all employees to further develop skills and career.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

+ Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

+ We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)