• Desktop Support Specialist (Sunday - Tuesday…

    UTMB Health (Galveston, TX)


    Desktop Support Specialist (Sunday - Tuesday 7am-7:30pm, Wed 7am -1:30pm) - ITS-Operations

     

    Galveston, Texas, United States

     

    New

     

    Information Technology

     

    UTMB Health

     

    Requisition # 2506178

    Minimum Qualifications:

    Associate's degree or equivalent in a related field, and no experience required.

    Preferred Qualifications:

    Experience with Desktop support in a corporate environment, including the support of both software and hardware in a higher academic or healthcare setting.

    Job Summary:

    Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology.

    Job Duties:

    + Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, andupgrading all PC hardware, software, and equipment to ensure optimal workstation performance.

    + Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin computers via telephone support and remote access tools.

    + Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.

    + Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines

    + Adheres to internal controls and reporting structure.

    Knowledge/Skills/Abilities:

    Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment.

    Salary Range:

    Actual salary commensurate with experience.

    Work Schedule:

    Sunday - Tuesday 7 am -7:30 pm, Wed 7 am -1:30pm, and as needed on occasion.

     

    Equal Employment Opportunity

     

    UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

     

    Compensation