• Director, SRE & IT Operations

    MAPFRE Insurance (Webster, MA)


    Director, SRE & IT Operations

     

    Date: Oct 1, 2025

    Location:

    Webster, MA, US

    Company: MAPFRE

    • Director of SRE and IT Operations

     

    Are you a visionary leader with a passion for resilience, automation, and innovation? MAPFRE USA is seeking a dynamic **Director of Site Reliability Engineering (SRE) and IT Operations** to architect and drive our infrastructure strategy into the future.

     

    • About the Role

     

    Reporting to the SVP of IT Infrastructure, you’ll lead the charge in transforming our hybrid environment—spanning legacy and modern applications, on-prem and cloud—into a resilient, efficient, and forward-thinking ecosystem. You’ll oversee SRE strategy, IT operations, end-user support, devices, and datacenter operations, while building a high-performing team and fostering cross-organizational alignment.

     

    • What You’ll Do

    + **Lead Strategy & Execution** : Define and implement a comprehensive SRE and operations roadmap aligned with business goals.

    + **Build & Inspire Teams** : Cultivate a culture of innovation, continuous improvement, and engineering excellence.

    + **Drive Innovation** : Champion cloud adoption, automation, and reusable solutions to reduce IT expense ratios.

    + **Collaborate & Influence** : Engage with senior stakeholders, negotiate vendor contracts, and manage multi-functional teams.

    + **Governance & Risk** : Establish strong governance, track operational metrics, and ensure business continuity.

    • What You Bring

    + 9–11 years of experience (or Master’s + 7–9 years) in IT operations and SRE leadership.

    + Expertise in cloud infrastructure (AWS preferred), infrastructure as code, and resilience patterns.

    + Strong understanding of network, security, disaster recovery, and virtualization technologies.

    + Proven ability to manage hybrid environments and large-scale programs, especially in the P&C insurance space.

    + Executive presence with a knack for strategic decision-making and stakeholder engagement.

    • Bonus Points

    + Passion for automation and innovation.

    + Experience with IT governance, compliance, and onboarding/offboarding procedures.

    + Ability to build scalable, reusable solutions and prioritize roadmaps across teams.

    + Familiarity with IT expense tracking and optimization.

    • Why MAPFRE?

     

    Join a company that values technology as a transformative force in insurance. Be part of a leadership team that’s shaping the future of IT operations with bold ideas, strategic thinking, and a commitment to excellence.

     

    **Pay Philosophy** : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

     

    Salary Range $150k-180k

     

    _We are proud to be an equal opportunity employer._

     

    **Nearest Major Market:** Worcester

    **Job Segment:** Operations Manager, Business Development, Network Security, Engineer, Data Center, Operations, Sales, Security, Engineering, Technology