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We are seeking an experienced AVP, Digital Product Management to lead our digital product strategy across our Asset Management businesses in Retail and Institutional, including our public and secure sites, while driving the global evolution of our public website experience and horizontal digital capabilities! In this influential role, you will align digital product offerings with business goals, elevate customer and advisor satisfaction, and champion scalable, user-centric solutions. As a strategic problem solver, you will prioritize the product portfolio, enhance digital experiences, and lead transformative initiatives —including a flagship project to redesign and re-architect our global websites for scale and consistency!

The AVP, Digital Product Management, is a leadership role on the Global Wealth and Asset Management (WAM) Digital Experience team, which is part of our Marketing organization. The successful candidate will report to the VP of Global Digital Experience and will work closely with key internal partners across our Retail and Institutional business units, Retirement and Wealth digital experience teams, Technology, Data and Marketing, as well as our global enterprise partners.

Please note: This is not a Marketing & Communications role, but rather a Digital Product Management role

Position Responsibilities:

Strategic Product Leadership

+ Shape and communicate a multi-year digital product vision for Retail and Institutional aligned with long-term business goals and informed by market trends, user insights, and competitive analysis.

+ Lead the consolidation and redesign of our global websites across WAM businesses

+ Develop and enhance the WAM Digital Product and Horizontal Capabilities strategy to radically transform and simplify our digital experience for customers, financial advisors, and company sponsors, identifying areas of opportunity to drive efficiency and speed-to-market.

+ Lead Digital Product for Retail & Institutional, guide units in developing digital roadmaps with AI and Personalization.

+ Lead the development and continuous refinement of best-in-class digital standards in collaboration with fellow WAM Digital Experience Product & Design leaders and enterprise teams.

+ Demonstrate user-centric innovation by using user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-focused products.

+ Leverage advanced analytics to drive strategic decision-making and uncover actionable insights to optimize business performance.

Execution Excellence & Scalable Delivery

+ Oversee product delivery across Retail and Institutional portfolios, ensuring alignment with strategic priorities.

+ Drive the design and implementation of WAM horizontal capabilities, enabling support for business units across all countries where we operate.

+ Lead cross-functional execution, driving collaboration, and accountability.

+ Establish performance metrics to track delivery outcomes and inform leadership decisions.

Leadership & Collaborator Alignment

+ Lead a growing team (currently 7) product managers and 10 contractors, leading Horizontal Squads, responsible for platforms, global components, digital footprint integration and overall redesign of our global presence to ensure consistent digital customer experience across geographies and business lines.

+ Translate strategy into clear roadmaps, drive improvements in digital platforms, align with customer ambitions, and reduce risk and cost.

+ Maintain best-in-class digital standards and operational efficiency.

+ Foster a culture of communication and teamwork by effectively collaborating with team members to create and keep alignment.

+ Provide strategic direction to Squad Leaders in defining product requirements and prioritizing the product backlog in alignment with the product roadmap and larger organizational goals.

+ Champion a high-performance product culture driven by a customer-first approach and AI-enabled efficiencies.

Change Management & Go-to-Market

+ Give strategic mentorship on change management to ensure successful integration of new capabilities among internal and external collaborators.

+ Align with marketing, sales, and enablement leaders to support cohesive go-to-market strategies that reflect product vision and business goals.

+ Monitor adoption and performance metrics to inform future product investments and strategic pivots.

+ Partnerships & Industry Best Practices:

+ Keep current with the latest industry trends, technologies, and product management procedures.

+ Partner with select third parties to augment & accelerate technology development and integrate acquired capabilities.

+ Lead experimentation with Fintechs and third-party vendors to accelerate development.

Required Qualifications:

+ Experience: 10-15 years in digital product delivery, including at least 5 years in a leadership role. Proven track record of driving successful digital initiatives, with deep expertise in product management and strategic execution.

+ Domain Expertise: Experience in Retail and/or Institutional Asset Management.

+ Education: Bachelor's degree or equivalent experience is required; an advanced degree (MBA or equivalent) is strongly preferred.

+ Understanding of digital marketing technologies (e.g., content and digital asset management, headless content management).

+ Good understanding of Martech and Marketing Enablement technologies. Experience with the Adobe tech stack is a huge plus.

+ Experience employing AI technologies to drive product innovation, operational efficiency, and enhanced customer experiences.

+ Proven success in delivering large-scale digital transformation programs or complex digital initiatives, including management of horizontal capabilities and developing product management talent

+ Exceptional communication and interpersonal skills, with the ability to foster effective partnerships across Business, Design, and Technology teams.

+ Travel: Estimated at 5-10%.

When you join our team:

+ We’ll empower you to learn and grow the career you want.

+ We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

+ As part of our global team, we’ll support you in shaping the future you want to see.

\#LI-Hybrid

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$126,600.00 CAD - $235,300.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.