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Job Description

Group Program Manager, Vehicle Diagnostics & Service Quality

**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.

The Role

As the **Group Program Manager for Vehicle Diagnostics & Service Quality,** you will lead a high-impact technical team at General Motors focused on enhancing vehicle systems diagnostics, programming, and software integration. This role is central to GM’s commitment to delivering reliable, cutting-edge vehicles and ensuring exceptional service experiences for our customers.

You’ll oversee a portfolio of strategic programs that improve diagnostic tools, streamline repair workflows, and elevate software quality across GM’s global service ecosystem — including dealership and independent repair networks.

What You’ll Do

+ **Program Leadership:** Define and execute the vision, strategy, and roadmap for service diagnostics and programming initiatives.

+ **Team Development and Leadership:** Build and mentor a high-performing team of program managers and technical leaders; set goals, define KPIs, and support career growth.

+ **Portfolio Management:** Oversee planning and delivery of key programs within the Service Diagnostics & Programming PMO, ensuring alignment with business goals and cross-functional accountability.

+ **Quality Improvement:** Drive enhancements that improve service metrics such as First Time Quality, Repair Time Reduction, and Warranty Spend.

+ **Cross-Functional Collaboration:** Partner with engineering, manufacturing, supplier quality, and product development teams to resolve defects and improve software integration.

+ **Process Development:** Establish scalable processes for software quality across vehicle launches and steady-state programs.

+ **Risk & Milestone Management:** Track progress, manage risks, and communicate updates to senior leadership and stakeholders.

+ **Innovation Culture:** Foster a mindset of agility, innovation, and continuous improvement within the Service & Diagnostics organization.

Your Skills & Abilities (Required Qualifications)

+ Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)

+ 8+ years of experience in program management, systems engineering, validation, or quality engineering

+ Proven success leading complex, cross-functional programs from concept to delivery

+ Strong understanding of vehicle electronics, diagnostics, and embedded software update mechanisms

+ Experience mentoring and leading technical teams

+ Proficiency in Agile, hybrid, or scaled program management methodologies and tools (e.g., Jira, Confluence)

What will give you a competitive advantage (Preferred Qualifications)

+ Advanced degree in Computer Science, Engineering, Data Science, or MBA with technical focus

+ Advanced degree (MS, MBA, or PhD) in a technical discipline or business with a technical focus

+ 3+ years of direct people leadership experience

+ Experience deploying vendor solutions and managing enterprise-scale rollouts

+ Familiarity with GM’s service diagnostics and programming tools (e.g., Techline Connect, Global Diagnostic System, Service Programming System)

+ Knowledge of service authoring workflows, vehicle electrical architecture, and diagnostic data formats (e.g., ODX)

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

**Company Vehicle:** Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This job may be eligible for relocation benefits.

\#LI-RF1

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.