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We are seeking a Senior Business Systems Analyst who thrives at the intersection of business process, data, and technology. This role bridges the gap between business partners and technical teams—helping define, document, and optimize processes across our omni-channel retail landscape, which includes retail, eCommerce, merchandising, supply chain, and finance systems.

You’ll partner with business stakeholders to capture requirements, analyze data flows, validate integrations, and recommend best practices grounded in retail expertise. This is a hands-on role where curiosity, systems thinking, and SQL proficiency come together to drive impactful business solutions.

Please Note: This position is a hybrid role, involving on-site work each week at our corporate headquarters in Concord, CA. Candidates who are fully remote or outside of reasonable commuting distance will not be considered.

Responsibilities:

+ Lead requirements gathering sessions directly with business partners across all business domains.

+ Analyze and document current and future-state business processes, identifying gaps and opportunities for improvement.

+ Translate business needs into clear and actionable business requirement documents (BRDs), process maps, and functional specifications.

+ Use SQL to research data issues, validate business rules, and perform root-cause analysis across ERP, OMS, POS, and eCommerce platforms.

+ Validate APIs and integrations using tools like Postman or Swagger to support data and process troubleshooting.

+ Track requirements, user stories, and acceptance criteria using Azure DevOps.

+ Serve as a process SME, recommending retail best practices that align systems and operations.

+ Collaborate cross-functionally with developers, QA, and business stakeholders to ensure high-quality delivery.

+ Act as a key liaison between business and IT, ensuring shared understanding and traceability throughout the project lifecycle.

Qualifications:

+ 7–10 years of experience as a Business Analyst, Systems Analyst, or hybrid Business Systems Analyst.

+ Bachelors Degree in Management Information Systems, Computer Science,  Business Administration, or equivalent experience.

+ Strong knowledge of omni-channel retail business processes—especially eCommerce, merchandising, and inventory flows.

+ Experience with Marketing tools such as Microsoft Customer Insights.

+ Experience working with ERP, OMS, POS, and eCommerce systems.

+ Strong SQL and data analytic skills for business analysis, data validation, and troubleshooting.

+ Experience documenting business processes and requirements using Visio, Lucidchart, and/or Confluence.

+ Hands-on experience with Azure DevOps, or others like Jira, for tracking user stories, requirements, and tasks.

+ Strong analytical and curious mindset with excellent communication skills—able to explain complex technical concepts to non-technical partners.

+ Proven ability to work independently, lead requirements discussions, and drive solutions to completion.

+ Experience in retail or eCommerce industries is strongly preferred.

PFE Perks:

+ Grow with us: Opportunities for professional growth and exposure to enterprise-scale retail systems.

+ Work with a collaborative and innovative team focused on modernizing retail systems.

+ Generous in-store employee discount that extends to your family

+ Be Healthy: Health with FSA options, dental, and vision insurance – even pet insurance!

+ Plan for the future: 401k with employer match.

+ Get Rewarded: Employee referral bonuses.

+ Rest and Relax: Competitive Paid Time Off

The salary for this position is expected to be $120,000 - $145,000. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience.

About the Company

Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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