• Print Center Lead Operator

    Ricoh Americas Corporation (Chattanooga, TN)


    Print Center Lead Operator

     

    Field Representative II, MS Onsite Technical Support

    Position Profile

    This role supports high-end equipment (Segment 5+) and may include:

    + Press operation

    + Copier operation

    + Bindery and fulfillment

    + Quality control and final check

    + Pickup and delivery

    + Facility maintenance

    + Mailroom duties

     

    Reports directly to the **Regional Print Program Manager** .

    Job Duties and Responsibilities

    + Adheres to Ricoh Service Excellence performance standards

    + Manages copy/mail center services, conference rooms, AV systems, and copier fleet

    + Prepares, inspects, compiles, and assembles projects accurately and promptly

    + Maintains high productivity while ensuring error-free output

    + Meets facility productivity standards

    + Keeps reporting tools up to date

    + Calibrates equipment to match original color and quality

    + Transfers files electronically to color equipment

    + Operates duplication equipment to produce perfect work

    + Performs multiple functions simultaneously to optimize print performance

    + Troubleshoots hardware/software issues

    + Resolves basic machine problems (jams, toner, oil) and reports failures

    + Maintains professional appearance and clean workspace

    + Orders and manages inventory of equipment parts

    + Meets attendance standards and works scheduled hours/overtime

    + Organizes jobs by validating instructions and preparing supplies

    + Conducts diagnostics, installations, removals, and retrofits on complex office products

    + Demonstrates digital competencies for assigned products

    + Repairs or replaces equipment components

    + Completes technical training on new equipment

    + Performs other duties as assigned

    Qualifications

    Education & Experience

    + High school diploma or equivalent required

    + Minimum 3 years of related experience (5 years preferred)

    Knowledge, Skills, and Abilities

    + Excellent customer service

    + Strong organizational and prioritization skills

    + Proficient in using, calibrating, and troubleshooting office and technical equipment

    Working Conditions & Physical Demands

    + Office environment with standard lighting, ventilation, and noise levels

    + Diverse work assignments requiring interpretation and application of complex information

    + Physical effort: walking, standing, bending, reaching, lifting up to 50 lbs

    + Moderate dexterity: use of calculator, keyboard, hand tools, and coordination

     

    _Note: This description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role._

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

     

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    + Choose from a broad selection of medical, dental, life, and disability insurance options.

    + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

    + Augment your education with team member tuition assistance programs.

    + Enjoy paid vacation time and paid holidays annually

    + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.