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Our client, the financial services industry is seeking a Contact Center PM - VMO to join their team. As a Contact Center PM - VMO, you will be part of the project management team supporting contact center modernization initiatives. The ideal candidate will have strong leadership, excellent communication skills, and a proactive mindset which will align successfully in the organization.

**Job Title:** Contact Center PM - VMO

**Location:** Charlotte, NC

Pay Range:

What's the Job?

+ Lead end-to-end delivery of wave migrations, from discovery and development through deployment.

+ Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.

+ Influence executive stakeholders to prioritize and support migration efforts.

+ Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.

+ Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.

What's Needed?

+ Extensive experience in project management, change delivery, and change management within the financial services industry.

+ Strong understanding of contact center operations and consumer banking.

+ Proven ability to manage projects using both Waterfall and Agile methodologies.

+ Experience with cloud platform migrations, especially involving customer service agents (preferred).

+ Familiarity with technology integrations impacting agent performance and scheduling.

What's in it for me?

+ Opportunity to lead a high-impact modernization initiative within a leading financial organization.

+ Work in a dynamic environment that values innovation and collaboration.

+ Engage with cutting-edge cloud technologies and contact center solutions.

+ Potential for contract extension or conversion based on performance and project needs.

+ Participate in a supportive team environment that encourages professional growth.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.