"Alerted.org

Salary

USD $28.85/Hr.

Description and Responsibilities

Open Sky has more than 20 years of experience in outreach and care coordination for homeless individuals – often with co-occurring mental health diagnoses or substance use disorder – and their family members. Our homeless services provide a range of emergency and long-term services, housing searches and subsidies, employment and education support, and mental health and substance use disorder counseling.

The Homeless Services Operations Director will work closely with the Division Director to manage operational and administrative tasks to ensure functional efficiency of the division. The Homeless Services Operations Director will supervise team leads and oversee a team of Housing Specialists who provide housing management and integrated care coordination in collaboration with the individuals enrolled, landlords, and medical and behavioral health providers.

Other Key Responsibilities:

+ Manage and implement service operations and requirements. Communicate with EOHHS, health care, and agency leadership in collaboration with the Division Director, and Contracts Manager.

+ Work collaboratively with billing team to ensure that billing is accurate, on time, and satisfies the requirements of participating insurance entities and funding sources. Manage completion of day-to-day program budgeting tasks with support of the Team leads and Contracts Manager.

+ Work collaboratively with the Division Director to monitor and ensure the delivery of interventions in accordance with the ISP at the appropriate frequency via review of the support plan and contact notes; make recommendations as necessary.

Qualifications

+ High School Diploma, GED or equivalent, required.

+ Valid Drivers License and acceptable driving record, required.

+ Experience working with homeless and underserved populations, adults with serious and persistent mental illness and substance use disorders, required.

+ Minimum of five years supervisory experience, required.

+ Experience working closely with landlords, housing managers, and housing resources in the community including navigating health, behavioral health and/or substance use treatment systems.

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

+ Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities

+ Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)

+ We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.

+ Medical, Dental and Vision Insurance with Prescription Plan

+ 403b Retirement Plan with Employer Match

+ Life Insurance (100% Employer-Paid)

+ Eligible employer for the Public Student Loan Forgiveness Program

+ And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Job ID2025-10351

CityWorcester

StateMassachusetts