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Description

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.

We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!

The Amazon Artificial General Intelligence (AGI) team is seeking for an experienced Team Manager to join our operations to develop, manage, and support our team with speech and language solutions.

Key job responsibilities

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

• Support hiring and training of new Associates

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

• Track quality and utilization metrics

• File and track tickets, following up on blocks to productivity

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

About the team

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI organization provides speech recognition capabilities for a variety of Amazon products and searches. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.

Basic Qualifications

- Bachelor Degree or advanced college education or experience in a Leadership or related position with management

- Basic-level proficiency in English (B1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards). *(for non english lang/locale combos only)*

- Experience managing a team or a group of people while supporting projects/programs

Preferred Qualifications

- Leadership experience in coaching and performance management

- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

- Advanced-level proficiency in multiple languages (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $101,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.