• Business Intel Analyst, Collections Strategy

    Navy Federal Credit Union (Pensacola, FL)


    Overview

     

    Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Developing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and analysis techniques.

    Responsibilities

    •Follow standard procedures to create and/or update moderately complex reports and dashboards

    •Identify and analyze trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

    •Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

    •Communicate findings and insight to peers and mid-level management

    •Create specifications for reports and analysis based on business needs and required or available data elements

    •Collaborate with team members and participate in team projects and initiatives

    Qualifications

    •2-5 years of experience in data analysis and reporting

    •Basic understanding of business and operating environment

    •Effective skill using business intelligence applications and/or cloud services

    •Knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

    •Knowledge of data integration, cleaning and validation techniques

    •Effective skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

    •Working knowledge of various data structures and the ability to manipulate data within visualization tools

    •Research skills

    •Interpersonal skills

    •Bachelor's Degree in Business Administration, Statistics, or related field

     

    Hours: Monday - Friday, 8:00AM - 4:30PM

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

     

    Our approach to careers is simple yet powerful: Make our mission your passion.

     

    • Fortune 100 Best Companies to Work For 2025

    • Yello and WayUp Top 100 Internship Programs

    • Computerworld® Best Places to Work in IT

    • Newsweek Most Loved Workplaces

    • Fortune Best Workplaces for Women ™ 2024

    • 2025 PEOPLE® Companies That Care

    • Newsweek Most Trustworthy Companies in America

    • Military Times 2024 Best for Vets Employers

    • Best Companies for Latinos to Work for 2025

    • Forbes® 2025 America's Best Large Employers

    • Forbes® 2025 America's Best Employers for New Grads

    • Forbes® 2025 America's Best Employers for Tech Workers

    • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

    • Military.com Top Military Spouse Employers 2025

    • 2025 Handshake Early Talent Award

     

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

     

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

     

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

     

    Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

     

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27566