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Overview

To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market.

Responsibilities

+ Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives

+ Manage and direct operations to ensure targets, service level agreements and corporate objectives are met

+ Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors

+ Serve as point of contact for responding to escalated inquiries from staff and management

+ Identify and execute opportunities to leverage existing technology to increase team members’ efficiency. Drive successful change management around implementation of new technology designed to enhance the team’s performance and service levels to members/key third-party stakeholders.

+ Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

+ Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements

+ Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization.

+ Review investor contracts and determine reporting and remitting requirements.

+ Manage requests for recurring audits.

+ Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates

+ Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings

+ Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives

+ Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA)

+ Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines

+ Approve reporting packages prepared for investors

+ Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash

+ Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner

+ Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action

+ Establish qualitative and quantitative measures to meet compliance goals and expectations

+ Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency

+ Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies

+ Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization

+ Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP)

+ Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and procedures

+ Perform supervisory/managerial responsibilities

+ Ensure adequate/skilled staffing; select employees

+ Establish performance goals and priorities

+ Prepare, conduct and review performance appraisals

+ Develop, mentor and counsel staff

+ Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

+ Ensure section/branch goals and objectives align with division/department strategy

+ Ensure efficiency of operations

+ Leadership Level - Supervise daily activities

+ Perform other duties as assigned

Qualifications

+ Advanced knowledge of applicable federal and state laws, rules and regulations

+ Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations

+ Extensive experience in supervising and leading employees

+ Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan account servicing, investor reporting or mortgage financial operation, preferably in a large financial institution

+ Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals

+ Significant experience in working with mortgage servicing platforms

+ Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

+ Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

+ Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

+ Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

+ Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

+ Expert skill interpreting and applying applicable federal and state laws, rules and regulations

+ Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

+ Expert skill identifying and analyzing business requirements and recommending solutions

+ Expert skill maintaining composure in a high production and changing environment

+ Expert skill exercising initiative and using good judgment to make sound decisions

+ Expert skill in producing desired results and achieving goals and objectives

+ Expert research, analytical, and problem solving skills

+ Expert organizational, planning and time management skills

+ Expert verbal and written communication skills

+ Advanced database, word processing, spreadsheet, and presentation software skills

+ Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualifications:

+ Knowledge of REG AB I and II as they apply to Loan Securitization

+ Working knowledge of Navy Federal member service related systems e.g., UAD, CICS, TSYS, ARP/SMS

+ Extensive experience leading large projects/initiatives which have business risk and impact

+ Advanced knowledge of NFCU policies, procedures, products, and services

+ Certified Public Accountant designation

+ Effective skill working with financial accounting systems used in the management and analysis of financial reporting

+ Master's degree in Finance, Business Administration

Hours: Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• Fortune Best Workplaces for Women ™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27578