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Overview

To direct activities designed to improve business performance through the implementation of innovative strategies. Partner with key stakeholders and owners to identify innovative products, services, and capabilities to address member needs, grow the Lending portfolio, and promote operational efficiency. Leverage member research and competitive intelligence to understand business gaps and opportunities. Present strategies and business cases to executive leadership, and ensure the design and implementation of new solutions are properly aligned to meet strategic initiatives.

Responsibilities

+ Develop, prioritize, and maintain a Lending innovation backlog, ensuring alignment with strategic objectives and stakeholder needs; regularly groom backlog items to reflect evolving business priorities, market trends, and member feedback

+ Analyze and synthesize complex data from multiple sources to identify strategic innovation opportunities and present actionable recommendations to improve business performance

+ Define desirable, viable, and feasible solutions that address business needs and provide support to business stakeholders in subsequent implementation efforts

+ Develop and apply strategic frameworks to shape innovation strategy for Lending, informed by internal factors and external trends affecting the business

+ Drive innovative thought by researching and evangelizing emerging technologies and trends, assisting teams in understanding the potential impact on member and team member experience

+ Develop and monitor performance metrics to identify opportunities for member experience enhancement, increased market penetration, and/or increased operational efficiency

+ Serve as a trusted advisor to leadership at all levels within the business unit; help establish the strategic plan as well as regularly review gaps in strategic goals and initiatives

+ Play the part of "friendly challenger" to goal and initiative owners and offer candid and objective feedback regarding business decisions, driven by both experience and data-driven analysis

+ Partner closely with product owners and business unit stakeholders to obtain and maintain support for proposed innovations

+ Contribute to a culture of collaboration by identifying opportunities for teams to work together across business lines by communicating knowledge and sharing pertinent information accordingly

+ Maintain thorough knowledge of industry trends and best practices to support strategic initiatives

+ Direct, lead and support teams by developing and coordinating work plans, schedules, milestones, deliverables, and training for strategic Lending innovation initiatives

+ Perform other duties as assigned

Qualifications

+ Advanced skill using innovating thinking to solve problems and facilitate the decision-making process

+ Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

+ Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

+ Advanced skill leading and guiding multi-functional teams to implement strategic initiatives

+ Advanced experience in business case development for cross-organizational initiatives

+ Advanced skill influencing and building consensus with business partners

+ Extensive experience in implementing strategic initiatives to support organizational objectives

+ Extensive experience in presenting findings, conclusions, and strategic roadmaps clearly and concisely to stakeholders, management, and executive leadership

+ Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems

+ Expert organizational, planning and time management skills

+ Advanced project management skills (e.g., Agile)

+ Expert problem solving, collaboration, critical thinking, team building, and presentation skills

+ Expert verbal, interpersonal and written communication skills

+ Expert skill in the use of MS Office Products (e.g., Excel, Word, PowerPoint, SharePoint, etc.)

+ Bachelor's degree in Business Administration, Economics, Finance, or related field

Desired Qualification(s)

+ Expert knowledge of banking/financial industry trends, products, and services

+ Master's degree in Business Administration, Economics, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

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• 2025 PEOPLE® Companies That Care

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• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27553