"Alerted.org

Category: Bromma

Facility: Service

Location:

Durham, NC, US

Custom Field 1: --

Service Manager, North America

BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. In fact, our market share is higher than all our competitors’ combined. Today, we manufacture close to 2,000 spreaders of all types every year and our spreaders are currently in use in 99 of the top-100 ports world- wide.

BROMMA sales and service network has a wide-reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.

More information about BROMMA can be found on www.bromma.com

Join us and take your career to the next level

The Service Manager is responsible for leading and coordinating all service operations for Bromma equipment across the USA and Canada. This includes overseeing technical support, field service, and after-sales activities to ensure high levels of customer satisfaction, service quality, and operational efficiency. The Service Manager manages the regional service team, including workforce planning, hiring, training, performance evaluations, scheduling, and compensation recommendations. The position also requires close collaboration with internal teams—such as Sales, Spare Parts, and Product Support—to strengthen customer relationships, promote service offerings, and drive service sales growth. This role demands strong technical expertise, leadership ability, and a customer-focused mindset to maintain Bromma’s reputation for excellence in port and terminal operations.

What are your key responsibilities:

+ Customer Support & Service Operations : Serve as the primary point of contact for service related issues; plan, organize and manage all field service activities; coordinate start-up, commissioning and testing of new Bromma equipment installations; support and lead the management of warranty claims; oversee the repair and maintenance of Bromma PLC systems and related equipment

+ Sales & Business Development : Develop and execute strategies to grow regional service business (maintenance contracts, upgrades and digital services); collaborate with spare parts and sales team to identify and convert service opportunities into sales; prepare and monitor service forecasts, budgets, and profitability (P&L) for the region; promote Bromma's service portfolio to both existing and potential customers

+ Team Leadership & Management : Manage and motivate Service Staff; oversee and direct service tasks; lead, motivate and support the regional service team; conduct performance reviews; recommend compensation adjustments, training programs and development; develop and implement service policies; manage day-to-day operations

+ Operational Planning & Reporting : Ensure accurate documentation of service reports, technical findings, and customer communications; schedule and track all service activities; monitor and coordinate upcoming equipment deliveries; provide monthly reporting on service performance, budgets, open quality reports and market analysis;

+ Compliance & Continuous Improvement : Ensure compliance with safety standards, policies and Code of Conduct; Implement process improvements; contribute to cross-functional initiatives aimed at improving service delivery and technical capabilities

What we offer you:

+ Rewards that truly count : We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.

+ Work-Life Balance : Our generous time-off policy includes 27 vacation days and 13 ATV days, supporting a healthy balance between your professional and personal life.

+ Safety that moves us forward : Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.

+ Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.

+ People who move together : You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

What you bring to the role:

+ Qualifications : Associate's or Bachelor's degree in Engineering, Technical Management or a related field; advanced technical training/certifications in mechanical/electrical systems preferred; fluent in English required (French and Spanish is a plus); must possess (or have ability to immediately obtain) a valid US driver's license, passport and TWIC Card; ability to travel domestic/internationally up to 50%

+ Technical Expertise : Minimum 5 years' of experience in field service, technical support, or related field required (preferably within the port/terminal equipment, lifting or heavy machinery industry); experience managing service operations, personnel, budgets and customer relationships; knowledge of port & terminal operations is required; proficient with SAP, CRM systems and Google /Microsoft Office applications

+ Safety Commitment : Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your colleagues.

+ Customer Focus : Customer-focused mindset with a commitment to high service standards; excellent communication, intrapersonal and problem-solving abilities

Ready to elevate your career? Apply today!

We encourage you to submit your application as soon as possible. Interviews will be conducted on a rolling basis, and the position will be filled as soon as the most suitable candidate is identified.

Please note that we do not accept referrals through our job advertisements from external agencies.

For more information about this role, contact Brandy Besedich, Talent Acquisition Specialist via email [email protected]

Bromma is part of Kalmar.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com